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Wifi (AX201) often disconnects

Tech_info_
Beginner
1,108 Views

Hello,

We are having a problem with our Dell 5420 PCs equipped with an ax201 wifi adapter.

They disconnect very often.

You have to either reconnect the wifi, or completely restart the pc for it to work again.

It can happen once a day, like 30 times...

 

- The bios is up to date.
- I tested the 22.90 and 22.100 drivers of the wifi and bt adapter.
- Disable dual band and 802.11 ax and ac.

 

When the wifi disconnects, the wifi logo becomes a world map

 

Have you ever had the problem? Do you have a solution for me.

Thanks in advance.

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3 Replies
DeividA_Intel
Employee
1,071 Views

Hello Tech_info_,  

  


Thank you for posting on the Intel® communities. I understand you are having issues with the Intel® Wi-Fi 6 AX201 (Gig+).  

  


In order to better assist you, please provide the following:  


1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  

2. Is this the original adapter that came pre-installed on your computer or did you change/install the adapter to this one? 

3. Was the wireless adapter working before on your Dell computer?

4. Do you see any errors or yellow icons at the device manager?

5. Have you checked with Dell for a hardware or software review?

 


Regards,   

Deivid A.  

Intel Customer Support Technician  


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DeividA_Intel
Employee
1,055 Views

Hello Tech_info_, 


 

After checking your thread, I would like to know if you need further assistance. 

If so, please let me know. 


 

Regards,  

Deivid A.  

Intel Customer Support Technician


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DeividA_Intel
Employee
1,036 Views

Hello Tech_info_, 


  

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.   


  

Regards,  

Deivid A.  

Intel Customer Support Technician  


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