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Wifi crashing on multiple PC's after last driver update

korndog
Beginner
542 Views

Since 2 weeks we are getting many reports from customers that their wifi keeps crashing when trying to connect to a specific device. They can connect to their router, but when trying to connect to our device the wifi crashes.

Everything worked fine before, now all of the sudden people are reporting this.

When the error occurs you can see the windows wifi stack trying to connect several times before it gets shut down entirely. After that the wifi PCi device has a yellow exclamation point in windows device manager and can not be started again.

The issue can be fixed by uninstalling and removing the driver and letting windows reinstall an old driver (works with 22.150.0.3)

Up to know we have seen the issue with the AX201 and AX211 chipsets.

What is going on?

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3 Replies
DeividA_Intel
Employee
524 Views

Hello korndog,  


  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with the Intel® Wi-Fi 6E AX211 (Gig+) and Intel® Wi-Fi 6 AX201 (Gig+).


  

In order to better assist you, please provide the following:  


1. Are the units affected using the original adapter that came pre-installed on the computers or did you change/install the adapter to these ones?  

2. Is this issue present only in a business environment and not in a personal environment?

3. What is the brand and model name of your router?

4. Are the computer affected by the same manufacturer (Dell, HP, Acer, etc)? Are they laptops?

5. What is the brand and model name of the computer affected?

6. Are you getting error 10 or error 43 at the device manager? 


 

Regards,  

Deivid A. 

Intel Customer Support Technician 


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DeividA_Intel
Employee
495 Views

Hello korndog,  


  

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   



Regards,  

Deivid A.  

Intel Customer Support Technician  


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DeividA_Intel
Employee
474 Views

Hello korndog, 


 

I was checking your thread and see that we have not heard back from you.  


I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread. 


 

Regards,  

Deivid A.  

Intel Customer Support Technician  


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