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Wifi gone after Windows update

umg
Beginner
3,865 Views

After the last windows update, my Wifi disappeared. All I see in the network button, in the image attached, is the Airplane Mode. I just downloaded the latest wifi drivers - WiFi-22.150.0-Driver64-Win10-Win11 - but the situation is still the same. Please help. would appreciate any support.

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n_scott_pearson
Super User
3,854 Views

You didn't mention which WiFi module you have in your system. I am guessing you have the Intel WiFi 6 AX200; if I am wrong, simply substitute in the name for  your module where I mention Intel WiFi 6 AX200 in the presentation below.

I recommend that you do a clean install of the Network and Bluetooth drivers (which should always be treated as a pair). This usually repairs anything that has been screwed up in a Windows update/upgrade. Here is the process for performing this clean Install. Follow it exactly; do not skip any steps or deviate from it in any way:

  1. If you haven't already, download - but do not install just yet - the desired Bluetooth and WiFi driver packages for your adapter. Here are the current links for downloading the latest versions of these drivers: Wireless: https://www.intel.com/content/www/us/en/download/19351 and Bluetooth: https://www.intel.com/content/www/us/en/download/18649.
  2. Very important: Disable Internet access. Unplug Ethernet cable and/or disable wireless. Keep disabled until told to re-enable.
  3. From the Apps & Features applet, check for instances of Intel PROSet/Wireless Software and Intel Wireless Bluetooth. If neither are present in the list, skip to Step 6.
  4. Uninstall each instance of Intel PROSet/Wireless Software and/or Intel Wireless Bluetooth that is present. When prompted, choose to "Discard Settings".
  5. Manually reboot your computer, keeping Internet access disabled throughout.
  6. From the Device Manager applet, check the Network Adapters section for an entry for Intel Wi-Fi 6 AX200 and check the Bluetooth section for an entry for Intel Wireless Bluetooth that has an intel driver associated with it. If neither is the case, go to Step 10.
  7. Right click on the entry for Intel Wi-Fi 6 AX200 and uninstall it, choosing to (checkmark) Delete the driver software for this device.
  8. Right click on the entry for Intel Wireless Bluetooth and open its properties. If it has an Intel driver associated with it, then uninstall it, choosing to (checkmark) Delete the driver software for this device.
  9. Go back to Step 5.
  10. (Optional but recommended) Clean out all temporary files using the Windows Clean Disk tool. Ensure you have enabled cleaning of System Files. I recommend that you then checkmark all categories offered, even if no files currently in this category (so it leaves it set up for next invocation).
  11. (Optional but recommended) Clear each of your browsers' cache.
  12. Install the Bluetooth driver package (my rule: always install Bluetooth first).
  13. Install the Wireless driver package.
  14. Manually shutdown and reboot your computer.
  15. Reenable Internet access. Restore Ethernet cable and/or reenable wireless.
  16. Test.

Hope this helps,

...S

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n_scott_pearson
Super User
3,855 Views

You didn't mention which WiFi module you have in your system. I am guessing you have the Intel WiFi 6 AX200; if I am wrong, simply substitute in the name for  your module where I mention Intel WiFi 6 AX200 in the presentation below.

I recommend that you do a clean install of the Network and Bluetooth drivers (which should always be treated as a pair). This usually repairs anything that has been screwed up in a Windows update/upgrade. Here is the process for performing this clean Install. Follow it exactly; do not skip any steps or deviate from it in any way:

  1. If you haven't already, download - but do not install just yet - the desired Bluetooth and WiFi driver packages for your adapter. Here are the current links for downloading the latest versions of these drivers: Wireless: https://www.intel.com/content/www/us/en/download/19351 and Bluetooth: https://www.intel.com/content/www/us/en/download/18649.
  2. Very important: Disable Internet access. Unplug Ethernet cable and/or disable wireless. Keep disabled until told to re-enable.
  3. From the Apps & Features applet, check for instances of Intel PROSet/Wireless Software and Intel Wireless Bluetooth. If neither are present in the list, skip to Step 6.
  4. Uninstall each instance of Intel PROSet/Wireless Software and/or Intel Wireless Bluetooth that is present. When prompted, choose to "Discard Settings".
  5. Manually reboot your computer, keeping Internet access disabled throughout.
  6. From the Device Manager applet, check the Network Adapters section for an entry for Intel Wi-Fi 6 AX200 and check the Bluetooth section for an entry for Intel Wireless Bluetooth that has an intel driver associated with it. If neither is the case, go to Step 10.
  7. Right click on the entry for Intel Wi-Fi 6 AX200 and uninstall it, choosing to (checkmark) Delete the driver software for this device.
  8. Right click on the entry for Intel Wireless Bluetooth and open its properties. If it has an Intel driver associated with it, then uninstall it, choosing to (checkmark) Delete the driver software for this device.
  9. Go back to Step 5.
  10. (Optional but recommended) Clean out all temporary files using the Windows Clean Disk tool. Ensure you have enabled cleaning of System Files. I recommend that you then checkmark all categories offered, even if no files currently in this category (so it leaves it set up for next invocation).
  11. (Optional but recommended) Clear each of your browsers' cache.
  12. Install the Bluetooth driver package (my rule: always install Bluetooth first).
  13. Install the Wireless driver package.
  14. Manually shutdown and reboot your computer.
  15. Reenable Internet access. Restore Ethernet cable and/or reenable wireless.
  16. Test.

Hope this helps,

...S

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Vinc
Beginner
3,835 Views

bonjour j ai exactement le meme probleme carte intel wireless depuis une semaine j ai bien suivie les instruction mais rien y fait sa rend fou j ai meme passer mon ordi sur win 11 et toujours le meme soucis ....au secours

 

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umg
Beginner
3,740 Views

Thanks. Though I could not complete all the steps, my wifi is working now. Apparently, it started working after I uninstalled Bluetooth and would uninstall wiki driver in Device manager. So, I cleared all the temp files, re-booted the pc, and installed both bluetooth and wifi. things are working fine now.

 

Thanks again.

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n_scott_pearson
Super User
3,802 Views

@Vinc,

While they may seem similar, every user's issues are different. You have different hardware, different driver mix, different installation order, etc. In addition, Intel Customer Support wants to track each user's issue to completion. They can't do that if you are a rider on someone else's issue. Please open your own conversation for your issue (using the Post a Question button in the root of the forum). Include a full description of your issue, the model of your PC/laptop, etc. in your post. You can also include a link back to this conversation if you wish.

If you want to save time, please download and run the Intel System Support Utility for Windows. When you start the tool, select Everything and then click on Scan. Once it completes the scan process, click on Next and then Save. Pick a name for the text file to create and click on Save to create it. You can then close the app. Finally, in the description for your issue, use the Drag and drop here or browse files to attach dialog (below the edit box for the body of your question), upload and attach this text file to the response post.

…S

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