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Wifi randomly disconnecting

Emmanuel7589
ビギナー
716件の閲覧回数

So this week i started my wifi started acting up i thought its on all devices but turns out its jusy my pc
i did everything i could forgetting the wifi, updated driver, reseting network adapter, uninstalling the driver, manually setting ip but didnt change a thing
the wifi just randomly disconnect and disappear, when it appear again it takes longer than it should to connect. Its so bad that i basically have few minutes sometimes seconds before it go away again|
like i said its only for this specific pc, and other wifi networks even in the same building work fine
https://streamable.com/2p4uxj

0 件の賞賛
7 返答(返信)
Mike_Intel
モデレーター
628件の閲覧回数

Hello Emmanuel7589,


Thank you for posting in Intel community Forum.


For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.


  1. What is the model of the wireless controller?
  2. What is the brand and model of the system?
  3. Was it working fine before?
  4. What was the last change made before the issue started?
  5. What are the troubleshooting steps that you tried so far?
  6. For me to review the hardware and the installed driver, please help generate the SSU logs of the system. Kindly refer to the link below on how to generate the logs:


How to get the Intel® System Support Utility Logs on Windows*


If you have questions, please let us know. Thank you.


Best regards,

Michael L.

Intel Customer Support Technician


Emmanuel7589
ビギナー
581件の閲覧回数

1. Intel(R) Wi-Fi 6 AX201 160Mhz

2.Legion 5 15ITH6H
3.Yes

4.Im not sure
5.Manually changing ip which was mildly successful, updating driver,uninstalling driver, updating windows



Jtech254
ビギナー
424件の閲覧回数

I have the same issue on:
- Lenovo E14 Gen 6
- Intel (R) Wi-Fi 6 Ax201 160MHz ( I have updated the drivers to 23.160.0.4)
Below are some troubleshoot i have done
- Updated the drivers

- Set Roaming aggressiveness to Low and Medium 

Any update on this will be appreciated

Emmanuel7589
ビギナー
330件の閲覧回数

Thanks for your answer

The issue is still there after following instructions 
i think its mainly a issue with DHCP
when i connect to the wifi after restarting the issue is there but if i manually change ip i gain access to internet
instructions you provided made it that the network stopped disappearing

Mike_Intel
モデレーター
316件の閲覧回数

Hello Emmanuel7589,


Thank you for the update.


Kindly try to perform clean driver installation of the wireless driver and check if this one will help.


Clean Installation of Wireless Drivers


Intel® Wireless Wi-Fi Drivers for Windows® 10 and Windows 11*


If you have questions, please let us know. Thank you.


@Jtech254

If you need assistance, please create a new thread for us to assist you on your own thread and gather the details of your systems.


Best regards,

Michael L.

Intel Customer Support Technician


Mike_Intel
モデレーター
139件の閲覧回数

Hello Emmanuel7589,

 

I hope this message finds you well. 


Were you able to check the previous post?


Please let us know if you still need assistance.

 

Best regards,

Michael L.

Intel Customer Support Technician


Emmanuel7589
ビギナー
10件の閲覧回数

sorry for the delay
the clean install fixed it
the wifi stopped disappearing and i dont need to change ip manually now 
Thanks for you help

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