Hello all
Thank you for posting on the Intel® communities.
We would like to inform you that we are currently investigating this behavior. If you need to update the Wireless driver, in the meantime you may try these steps:
1- Download, save, and unzip the Intel® PROSet/Wireless Software and Drivers for IT Admins package file to a designated location or folder.
Make sure you are downloading the proper version based on your Operating System. (For instance, for Windows® 10 64bit should download WiFi_21.110.1_Driver64_Win10.zip file):
https://downloadcenter.intel.com/download/29787/Intel-PROSet-Wireless-Software-and-Drivers-for-IT-Admins?wapkw=wireless
2- Uninstall the Wi-Fi driver following these steps:
2.1- Uninstall your Wi-Fi driver:
2.1.1- Go to Device Manager.
2.1.2- Expand the Network Adapters category.
2.1.3- Right-click your Intel Wireless Adapter and choose to uninstall it.
2.1.4- Make sure to select the option to Delete the driver software for this device.
2.1.5- Repeat steps 2.1.1 through 2.1.5 until the option to Delete the driver software for this device is greyed out.
Note:
Windows* may have an inbox Wi-Fi driver that came preinstalled on your system. These types of drivers can't be uninstalled (you won't see the "Delete the driver software for this device" option). Proceed to the next step if you start seeing the same version of the driver installed automatically after performing the uninstall process. The video in the link below provides additional details on inbox drivers:
https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless-networking.html
2.2- Restart your computer.
3- Manual Driver installation:
3.1- Go to Device manager
3.2- Expand the Network Adapters category
3.3- Right-click your Intel Wireless Adapter and click on Update
3.4- Click on Browse my computer for driver software
3.5- Click on Browse and look for the unzipped folder downloaded for IT driver in step 1
3.6- Click on Select and Click Next, then Windows® should install the driver.
Please feel free to share the outcome of the steps.
Additional information:
1- If using Intel® Driver and Support Assistance after the installation is done Go and Click on Refresh results to check if the installation was successfully completed.
2- The update package indicates the installation driver package and the driver version refers to the actual driver for each wireless adapter. For instance, driver package version 21.110.1.1 includes the following:
- 21.110.1.1 for AX201/AX200/9560/9260/9462/9461 (Only available in 64-bit version)
- 20.70.18.2 for 8265/8260 (Only available in 64-bit version)
- 19.51.30.1 for 7265(Rev. D)/3165/3168
Note:
If after updating the driver, those community members that are reporting different issues like Blue Screen of Death (BSOD) errors, performance issues, etc; we kindly recommend to capture all the details and error codes and to either contact Intel® Customer Support directly in your local region within normal business hours using the below link or to submit a new thread since we need to isolate different issues/behaviors:
https://www.intel.com/content/www/us/en/support/contact-support.html#@11
Best regards,
Andrew G.
Intel Customer Support Technician
