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Windows® 10 Wi-Fi Drivers for Intel® Wireless Adapters (Installation Failed)

Spatify
Novice
21,552 Views

Hi guys i tried to update my wireless adapters atm but it says installation failed. Anyone know this issue or have a fix thank you

1 Solution
AndrewG_Intel
Moderator
18,989 Views

Hello all

Thank you for posting on the Intel® communities.


We would like to inform you that we are currently investigating this behavior. If you need to update the Wireless driver, in the meantime you may try these steps:


1- Download, save, and unzip the Intel® PROSet/Wireless Software and Drivers for IT Admins package file to a designated location or folder.

Make sure you are downloading the proper version based on your Operating System. (For instance, for Windows® 10 64bit should download WiFi_21.110.1_Driver64_Win10.zip file):

https://downloadcenter.intel.com/download/29787/Intel-PROSet-Wireless-Software-and-Drivers-for-IT-Ad...


2- Uninstall the Wi-Fi driver following these steps:

2.1- Uninstall your Wi-Fi driver:


2.1.1- Go to Device Manager.

2.1.2- Expand the Network Adapters category.

2.1.3- Right-click your Intel Wireless Adapter and choose to uninstall it.

2.1.4- Make sure to select the option to Delete the driver software for this device.

2.1.5- Repeat steps 2.1.1 through 2.1.5 until the option to Delete the driver software for this device is greyed out.


Note:

Windows* may have an inbox Wi-Fi driver that came preinstalled on your system. These types of drivers can't be uninstalled (you won't see the "Delete the driver software for this device" option). Proceed to the next step if you start seeing the same version of the driver installed automatically after performing the uninstall process. The video in the link below provides additional details on inbox drivers:

https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless-networki...


2.2- Restart your computer.


3- Manual Driver installation:

3.1- Go to Device manager

3.2- Expand the Network Adapters category

3.3- Right-click your Intel Wireless Adapter and click on Update

3.4- Click on Browse my computer for driver software

3.5- Click on Browse and look for the unzipped folder downloaded for IT driver in step 1

3.6- Click on Select and Click Next, then Windows® should install the driver.


Please feel free to share the outcome of the steps.


Additional information:

1- If using Intel® Driver and Support Assistance after the installation is done Go and Click on Refresh results to check if the installation was successfully completed. 

2- The update package indicates the installation driver package and the driver version refers to the actual driver for each wireless adapter. For instance, driver package version 21.110.1.1 includes the following: 

  • 21.110.1.1 for AX201/AX200/9560/9260/9462/9461 (Only available in 64-bit version)
  • 20.70.18.2 for 8265/8260 (Only available in 64-bit version)
  • 19.51.30.1 for 7265(Rev. D)/3165/3168


Note:

If after updating the driver, those community members that are reporting different issues like Blue Screen of Death (BSOD) errors, performance issues, etc; we kindly recommend to capture all the details and error codes and to either contact Intel® Customer Support directly in your local region within normal business hours using the below link or to submit a new thread since we need to isolate different issues/behaviors:

https://www.intel.com/content/www/us/en/support/contact-support.html#@11


Best regards,


Andrew G.

Intel Customer Support Technician


View solution in original post

84 Replies
JorisNL
New Contributor I
2,218 Views
JorisNL
New Contributor I
2,215 Views
huangxiao
Novice
2,210 Views

Yep, we use the same thing.

md5.png

BartonUK
Novice
4,298 Views

Intel® Driver & Support Assistant

JorisNL
New Contributor I
4,291 Views
huangxiao
Novice
4,283 Views

This tool is use to find intel device driver automatically, it is useless for us.

JorisNL
New Contributor I
4,207 Views

@sepp 

Using your zip worked for me, thanks!

Had to install them in safe-mode, than restared just fine.

 

The problem is indeed probably in the .exe @BartonUK

huangxiao
Novice
4,191 Views

If you do not install them in safe-mode, what will happen? BSOD?

ArnaudS
Beginner
4,186 Views

The zip file from the mirror site worked for me. Thx a lot.

huangxiao
Novice
2,214 Views

Here is my download file sha256sum, also you can check your download file sha256sum

1f6bbff3bb270740f2b5cabe8dc42580708c0becca35ecf54580e355fbb4c394

sha256sum.png

JorisNL
New Contributor I
2,211 Views
sepp
Novice
2,297 Views

Please try -help like this:

Installation steps & details

  1. Download the file described above.
  2. From the command line run as administrator, browse to the subdirectory where the file is located.
  3. Type the EXE file name followed by - help (i.e. WiFi_21.60.2_Driver64_Win10.exe -help). This will open the list of options for silent install using the EXE file as shown in the picture below.
     

     

huangxiao
Novice
2,292 Views

I think my opinions maybe is right.

-q -s is for quiet install and do not show any GUI interface.

-l is for log

-r is for repair the crash install (if you have already or not install the driver)

a.png

User1588208111399269
4,252 Views
same problem. the bluetooth driver update installed succesfully, but the the wifi driver update fails to install. I also had an unexpected BSOd about a week ago, though oit seems to have been a one time thing. I switched the driver and support assistant off for the time being
Lolato
Novice
4,248 Views

In my case the .exe doesn't work either (64bits). I double click the file and nothing happens. The only work around for me was to download the zip file (for IT Admins) and install manually, and then it worked (no issues with driver). But I assume the .exe file needs to be fixed.

BartonUK
Novice
4,236 Views

@Lolato good news. when installing manually, do you install all .INF files or just one?

 

Thanks.

Lolato
Novice
4,168 Views

Instead of installing the .INF files, what I did was: I went to "Device Manager", then "Network Adapters", then I chose my network card (AX200, AX1650, etc), right-clicked on it and chose "Update Driver" and then manually told windows to search in folder which I uncompressed the zip file. So Windows used whatever INF files it needed.

Lolato
Novice
4,165 Views

But I'm very disappointed that these new versions 21.110.0 for both bluetooth and wireless didn't solve the issue I was looking forward to... The 0.2s delay (out of sync) of video/audio when watching videos via bluetooth (either speakers or earphones). It was great (zero lag) when Windows 10 version was 1909 (and when Intel launched drivers 21.90.2.1). Then with Windows 10 update (2004), the lag appeared again (0.2s), and I thought this new Intel drivers (21.110.0) would bring back the zero lag, but it didn't, very frustrating... Nowadays I use bluetooth all the time, and this lag/delay can be annoying....

JorisNL
New Contributor I
4,163 Views

@huangxiao When Windows was not in safe-mode: BSOD's every 30 seconds, impossible to install therefore had to do it in safe-mode. 

 

@Lolato  Unless Windows is in safe-mode, installing via device manager would be the best option.


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