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Novice
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Windows® 10 Wi-Fi Drivers for Intel® Wireless Adapters (Installation Failed)

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Hi guys i tried to update my wireless adapters atm but it says installation failed. Anyone know this issue or have a fix thank you

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83 Replies
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Beginner
1,490 Views

I have dual band wireless AC 8260 and mine would not update either. Keep getting update failed on Intel Driver & Support Assistant page. So I followed the moderator's instructions on here however, I DID NOT uninstall anything before installing the new driver update. I was too scared to screw something up so, I just unzipped the file into a folder, went to device manager, right clicked on my adapter, update driver, picked "browse my computer for software", selected the folder I created with all of the unzipped files in it and it installed fine. I did not have to uninstall anything before hand. I restarted my computer and when I came back to the Intel Driver & Support Assistant page, it said my driver is up to date.

Don't know if this will work for everyone but, mine seems to be good to go.

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Beginner
1,485 Views

In my case I unpacked WiFi_21.110.1_Driver64_Win10.exe to a folder and got 2 files inside: setup.xml and WirelessSetup.exe. While running original, external exe didn't bring any result - running WirelessSetup.exe directly just started normal driver update process that went completly fine. I updated drivers for my Intel® Wireless-AC 9560 in MSI GE73 Raider 8RF. Intel DSA couldn't make it.

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Beginner
1,364 Views

I'm with you; I did exactly the same thing, and no issues thus far.

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Beginner
1,357 Views

Thank-you for this solution set. I followed each step as described & now the 9260 WIFi card has the correct driver version 21.110.1.1

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Novice
1,338 Views

Same here... lost BlueTooth as a result.

 

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Beginner
1,334 Views

Did that and it's working so far : Big thanks Sassenach0603


Here's what I did in details.
Open the WiFi_21.110.1_Driver64_Win10.exe file with 7zip, to view the content of the package.
Then locate the biggest file of the archive (strangely enough it's a file named .text amounting to 28216488 bytes) extract it and rename it as setup.exe
Again, open the file with 7.zip, and extract the 2 files that are in the archive somewhere.
The extracted WirelessSetup.exe file installs the driver.
To be sure I think it's best to reboot the PC.

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Beginner
1,332 Views

Thank you, @AndrewG_Intel! This set of instructions sufficed as a workaround for this issue.

I had to restart after the driver selection to get the support assistant to stop telling me I needed an update.

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Beginner
1,217 Views

Same here.

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Novice
1,140 Views

This solution worked for me, thank you!

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Beginner
1,133 Views

I've tried downloading the installer of the wireless adapter but it still won't run? I tried administrative runs and it doesn't want to download..

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Beginner
1,108 Views

@Asfyxia you could try what I did  and see if it solves the problem.

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Novice
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i am waiting for intel support  to solve the issue , i do not want to experiment and destroy something

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Novice
1,088 Views
The fix is manually installing the Pro driver that you download. No experiment required.
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Beginner
1,086 Views

I have the same problem and I did All the steps you explained in the previous post. But in the driver information, it still remains the basic version, even after manual installation was successfully done.

  • Version20.70.18.2
  • Date6/24/2020

 

Device info: HP Spectre 360 15'

Intel® Dual Band Wireless-AC 8265

Win 10 Home last version (2004 build number)

Moreover, Intel® Driver & Support Assistant ignore the wireless and doesn't say anything about it and shows the basic driver version: 20.70.18.2

 
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Super User
1,066 Views

Hi @ALIUNIDO 

The version 20.70.18.2 is the correct version for AC 8265 adapter. Please read the Release Notes.

 

Leon

 

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Novice
1,004 Views

update procedur  for   AC 3165   NOW   tells,  its up to date  ,   cause the update  to 

  • Version19.51.30.1    failed  all the last days 

 

 

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Novice
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Well now... I followed the stated procedure to the letter, but did not get the update... still reads 19.51.29.1.

My wireless works, just lost BlueTooth (go to bluetooth devices..., usually get a slider button to turn it on and off, but that button no longer exists).  A bit exasperated; guess I'll have to do without bluetooth until Intel comes up with the fix for the update.

Cheers, Bruce

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Super User
974 Views

Hi @mark234 

Version 19.51.30.1 is the latest version for AC 3165 adapter.

Leon

 

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Super User
973 Views

Hi @BSindahl 

Please download and install the latest BT driver.

Check in Windows settings that BT is enabled.

Leon

 

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Novice
968 Views

That worked, Leon!  You made my day, many thanks.