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Wireless AC 3168 card + Fresh install of Windows 10 => No Wi-Fi networks found


Hello everyone,

I just bought a new laptop which comes with the Intel Dual Band Wireless-AC 3168 card. I installed a fresh copy of Windows 10 on the laptop. But when I try to connect to my Wi-Fi network, Windows tells me that it cannot find any Wi-Fi networks at all.

I am certain that this is not a problem of the card itself or the drivers. If I make my mobile phone a hotspot, the laptop finds that network, connects to it and I can browse the Internet. But other Wi-Fi networks in the area are not found at all.

I have tried all guides I found on the Internet to make this work (seems to be a common problem that Windows 10 can't find any Wi-Fi networks), but to no avail. I have also updated to the latest drivers from Intel.

I tend to believe that this might have to do with some incompatibility between the configuration of the card and the configuration of my router, based on the observation that using a hotspot as an intermediate works right. But I have no clue where to look and what to try to make it work.

Any help on this would be highly appreciated.


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2 Replies

Hello venetis,



Thank you for joining our Intel ® Community.


In order for me to assist you better, please provide me with the .txt file that the https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-Best System Support Utility will generate. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.


As well please let us know:


Are you able to connect your computer to any other network besides your phone, such as a friend's home network or a school network?


Is there any other machine experiencing the same issues in your network?


You may want to try our https://www.intel.com/content/www/us/en/support/articles/000024678/network-and-i-o/wireless-networking.html Recommended Settings for 802.11ac connectivity as well.



I hope to hear from you soon.






Diego S.


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Dear Diego,

I finally figured out what was happening. My router does not support 802.11ac, but only 802.11b/g/n. It was very silly on my side not to think about it earlier.

Thank you for your interest though!

Best regards.

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