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Beginner
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Wireless AC 7265

I have an Dell that come with a really bad wifi card, so i get a new wifi from Intel 7265 AC, but i installed and uninstalled all intel drivers from version 17 to 18.40 and my wifi is not connecting on my 5Ghz network and the bluetooth also have that yellow icon showing it is not working correctly. do you guys have any idea how to solve this issue ?

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Community Manager
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marcosvsgouvea,

Our first recommendation at this point is to contact your computer manufacturer, in this case Dell*, and check with them if they have any driver update that might help you resolve this issue. It is important that you know that your system may not have been designed to support the Intel® Dual Band Wireless-AC 7265 and its functionalities and only Dell* can clarify this piece of information. Check this link to find your computer manufacturer contact information: http://www.intel.com/content/www/us/en/support/topics/OEMs.html Computer Manufacturer Support Websites

With that being said, we would like to take this opportunity and inform you that Intel does not support integration which is when the original wireless adapter installed by factory is replaced by another one. Please consult this advisory for further information on this matter: http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000005687.html?wa... Regulatory Information Regarding Hardware Installation or Upgrade.

On our best effort, in these links, you may find steps that might help you resolving this situation:

http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000005821.html?wa... Bluetooth® FAQ

http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000005544.html?wa... Recommended Settings for 802.11n Connectivity

http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000005585.html Advanced Wi-Fi Adapter Settings

http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000005615.html?wa... TechNote: Access Point Interoperability Issue with uAPSD

http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000005582.html?wa... Resolving Wi-Fi Connection Issues

 

http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000006057.html Intel® Wireless Adapters FAQ

http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000005493.html Quick Checks that Might Improve or Fix Wireless Connection Issues

http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000007044.html Troubleshooting Tips for Intel® Wireless Technology

http://www.intel.com/content/www/us/en/support/topics/faq.html?wapkw=not+able+to+connect Frequently Asked Questions

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Community Manager
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marcosvsgouvea,

 

 

We haven't heard from you for a while so we would like to know if you still need our support. Please let us know as soon as you can.

 

 

regards,

 

 

Aleki
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Beginner
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With Intel AC7265 Wi-Fi card with driver 17.0.2.5 over 2.4GHz band, when I select the 2.4GHz SSID and connect, I don't see the WPS PBC symbol. But same works fine with 5GHz SSID.

When I upgraded the driver to latest 19.0.1.1, I can see the PBC symbol over 2.4GHz SSID. Would like to know the real issue related to WPS PBC Intel addressed.

Regards

Vinod Kagalkar

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Community Manager
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VinodKagalkar,

 

 

The Intel® Dual Band Wireless-AC 7265 complies with the latest security standards as you can confirm here: http://www.intel.com/content/dam/www/public/us/en/documents/product-briefs/dual-band-wireless-ac-726... Intel® Dual Band Wireless-AC 7265 - SPECIFICATION

 

 

Some devices with dual-band wireless network connectivity do not allow the user to select the 2.4 GHz or 5 GHz band (or even a particular radio or SSID) when using Wi-Fi Protected Setup, unless the wireless access point has separate WPS buttons for each band or radio; however, a number of later wireless routers with multiple frequency bands and/or radios allow the establishment of a WPS session for a specific band and/or radio for connection with clients which cannot have the SSID or band (e.g. 2.4/5 GHz) explicitly selected by the user on the client for connection with WPS (e.g. pushing the 5 GHz WPS button on the wireless router will force a client device (if it supports 5 GHz operation) to only connect via WPS on the 5 GHz band after a WPS session has been established by the client device which cannot explicitly allow the selection of wireless network and/or band for the WPS connection method).

 

 

For detailed information on WPS (Wi-Fi Protected Setup) or PBC (Push Button Configuration) you may consult with http://www.wi-fi.org/ Wi-Fi™ ALLIANCE

 

 

Best regards,

 

Aleki

 

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Community Manager
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marcosvsgouvea,

We would like to inform you that there is anew driver version (19.0.1) for this adapter.

 

For your convenience, here is the link to it: https://downloadcenter.intel.com/product/83635/Intel-Dual-Band-Wireless-AC-7265 Downloads for Intel® Dual Band Wireless-AC 7265

Please, make sure to download the version that is according to your OS version and architecture 32 or 64 Bit.

Best regards,

Aleki

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Beginner
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Hi Aleki,

In my setup, Intel card AC7265 can see 2.4GHz and 5GHz SSIDs and I can select 2.4 or 5GHz SSID to establish WPS PBC. I didn't get real issue fixed in Intel driver to see PBC symbol when I try to connect it to 2.4GHz SSID.

Please clarify the same.

Regards

Vinod Kagalkar

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Community Manager
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VinodKagalkar,

 

 

You are correct, the Intel® Dual Band Wireless-AC 7265 will see and connect client devices according to the band selected (2.4GHz and 5GHz). However, as explained before, wireless routers with multiple frequency bands or radios allow WPS/PBC connection for an specific band not the two, unless the router has two distinct button, one for each band.

 

 

In clients that support 2.4GHz and 5GHz, when you push the WPS/PBC button, depending on the wireless router, it may force a client device to only connect via WPS/PBC on the 5GHz band. As you can see, this is not an issue with the drivers.

 

 

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Beginner
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Hi,

Will you share the release notes for the driver version in which this issue is addressed. Because my customer is asking for it.

Regards

Vinod Kagalkar

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Community Manager
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Vinodkagalkar,

 

 

We are going to check this for and will get back as soon as possible. In the mean time, please feel free to ask any questions you or your customer may have.

 

 

best regards,

 

Aleki
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Community Manager
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Vinodkagalkar,

 

 

Could you please be so kind and tell us the exact brand and model of your customer's router?

 

Please, we also would like to reinforce that this security standard was created by Wi-Fi ALLIANCE and any additional information on WPS/PBC such as documentation and/or features can be provided by them. The wireless adapter is just a client that will follow the router configuration.

 

 

Best regards,

 

Aleki
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Beginner
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Will you provide me the link to release notes of Intel Wi-Fi drivers?.

Regards

Vinod Kagalkar

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Community Manager
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VinodKagalkar,

 

 

Regrettably, there are no release notes for Intel® Wireless Adapters. Please contact your nearest Intel Contact Center in order to obtain live assistance from one of our technicians in case you have specific question on the subject discussed. For your convenience, here is the link: http://www.intel.com/content/www/us/en/support/contact-support.html Intel Contact Support - From this support page, select the option that says: "Intel® Wireless Networking" and chose one of the options available. *In some countries, not all means of contact may be available.

 

 

Best regards,

 

Aleki
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Community Manager
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VinodKagalkar,

 

 

We haven't heard from you in a while so we would like to know, based on our last replay, if there is anything else we can help you with.

 

 

Best regards,

 

Aleki
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Beginner
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Based on the various data we have collected, looks like issue is with Window's 7.With dual band radio(2.4 GHz and 5GHz ) AP, when we try to associate Windows Wi-Fi client to 2.4GHz SSID followed by 5GHz SSID we don't see PBC symbol during association for any one SSID. When we changed the code in AP to have separate UUID for each radio issue was resolved. But same issue is not there with Windows 10. As per Wi-Fi WPS spec, we cannot have separate UUID for each radio.

Regards

Vinod Kagalkar

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Community Manager
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Vinodkagalkar,

 

 

Thank you for taking that the time and letting us know that the issue has been resolved by changing the code in AP. Should you have any further questions in the future, please don't hesitate to contact us.

 

 

Best regards,

 

Aleki
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