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Wireless-AC 9560 stops working unless laptop battery is removed

slow_j
Beginner
166 Views

Hi

The issue with AC 9560 keeps coming and every time Wifi is turned on my laptop connection is lost in 3 minutes. Before it's lost, a small chunk of audio plays repeatedly.

Tried many things, but there's only 1 that works: Laptop Battery has to be removed, and some seconds must pass before Battery can be inserted again.

Laptop has built-in battery so to remove it, laptop is to be disassembled.

Any thing can bring Wifi connection back without tedious built-in battery removal?

0 Kudos
3 Replies
Jose_V_Intel
Moderator
145 Views

Hello slow_j,

 

Thank you for posting on the Intel Community. 

 

Based on the information that you provided and in order to better understand your issue please provide the following information: 




  • Provide screenshots of the device manager at the Network Adapters option and selecting the Intel® Wireless-AC 9560 properties, at the General tab.

 


We will be waiting for your answers.

 

Regards.

Jose V.

Intel® Customer Support Technician


Jose_V_Intel
Moderator
131 Views

Hi slow_j,

 

Were you able to check the previous post?

 

Let me know if you need more assistance.


Regards.

Jose V.

Intel Customer Support Technician


Jose_V_Intel
Moderator
123 Views

Hello slow_j,

 

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

 

Regards.

Jose V.

Intel Customer Support Technician


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