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ajmalkhan
Beginner
677 Views

Wireless Adapter wireless ac 9560 160mhz on asus tuf gaming laptop

Hello i dont exactly know what is the issue with adapter but its disconnects from router frequently like 4 to 5 times in hour i tried hard reset and few other options like uninstalling and installing again but issue is persist still please help me out i am fed pretty much now searching for fix i know some where that the windows some update cause issue but their is no fix a lot of people have same complains on different company laptop mine is asus tuf gaming fx505

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2 Replies
Alberto_Sykes
Employee
657 Views

ajmalkhan, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

What is the model of the Router?

Is this a new computer?

Was it working fine before?

When did the issue start?

Did you make any recent hardware/software changes?

The wireless card, did you purchased it separately or did it came installed in the computer?

Which Windows* version are you using?

Does the problem happen at home or work environment?


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


n_scott_pearson
Super User Retired Employee
652 Views

 

I suggest that you do a clean WLAN install. The process for doing so is as follows:

  1. If you haven't already, download - but do not install just yet - the latest Bluetooth and WiFi drivers for your adapter. Here are links to these drivers: https://downloadcenter.intel.com/download/29876 and https://downloadcenter.intel.com/download/29849.
  2. Disable Internet access. Unplug Ethernet cable and/or disable wireless. Keep disabled until told to re-enable.
  3. From Apps & Features, check for instances of Intel PROSet/Wireless Software and Intel Wireless Bluetooth. If none, skip to step 6.
  4. Uninstall each instance present. When prompted, choose to "Discard Settings". 
  5. Manually reboot your computer.
  6. In Device Manager, check Network Adapters for an entry for Intel Dual Band Wireless-AC 9560. If none, go to Step 9.
  7. Right click on the entry for Intel Dual Band Wireless-AC 9560 and uninstall it, choosing to "Delete the driver software for this device".
  8. Go to Step 5.
  9. (Optional but recommended) Clean out all temporary files using the Windows Clean Disk tool. I recommend that you checkmark all categories offered, even if no files currently (so it leaves it set up for next invocation).
  10. (Optional but recommended) Clear each of your browsers' cache.
  11. Install the Bluetooth driver package (rule: always do Bluetooth first).
  12. Install the Wireless driver package.
  13. Manually shutdown and reboot your computer.
  14. Enable Internet access.
  15. Test.

Hope this helps,

...S

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