Hello i dont exactly know what is the issue with adapter but its disconnects from router frequently like 4 to 5 times in hour i tried hard reset and few other options like uninstalling and installing again but issue is persist still please help me out i am fed pretty much now searching for fix i know some where that the windows some update cause issue but their is no fix a lot of people have same complains on different company laptop mine is asus tuf gaming fx505
ajmalkhan, Thank you for posting in the Intel® Communities Support.
In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:
What is the model of the Router?
Is this a new computer?
Was it working fine before?
When did the issue start?
Did you make any recent hardware/software changes?
The wireless card, did you purchased it separately or did it came installed in the computer?
Which Windows* version are you using?
Does the problem happen at home or work environment?
Any questions, please let me know.
Intel Customer Support Technician
A Contingent Worker at Intel
I suggest that you do a clean WLAN install. The process for doing so is as follows:
- If you haven't already, download - but do not install just yet - the latest Bluetooth and WiFi drivers for your adapter. Here are links to these drivers: https://downloadcenter.intel.com/download/29876 and https://downloadcenter.intel.com/download/29849.
- Disable Internet access. Unplug Ethernet cable and/or disable wireless. Keep disabled until told to re-enable.
- From Apps & Features, check for instances of Intel PROSet/Wireless Software and Intel Wireless Bluetooth. If none, skip to step 6.
- Uninstall each instance present. When prompted, choose to "Discard Settings".
- Manually reboot your computer.
- In Device Manager, check Network Adapters for an entry for Intel Dual Band Wireless-AC 9560. If none, go to Step 9.
- Right click on the entry for Intel Dual Band Wireless-AC 9560 and uninstall it, choosing to "Delete the driver software for this device".
- Go to Step 5.
- (Optional but recommended) Clean out all temporary files using the Windows Clean Disk tool. I recommend that you checkmark all categories offered, even if no files currently (so it leaves it set up for next invocation).
- (Optional but recommended) Clear each of your browsers' cache.
- Install the Bluetooth driver package (rule: always do Bluetooth first).
- Install the Wireless driver package.
- Manually shutdown and reboot your computer.
- Enable Internet access.
Hope this helps,