Community
cancel
Showing results for 
Search instead for 
Did you mean: 
brett069
Beginner
199 Views

bluetooth not working

i have desktop that didnt have blue tooth ,  i downloaded  b t driver and still cant get it to work

what can i do?

eMachines EL1358G

BIOS
Version
Default System BIOS
Date
8/1/2011
MOTHERBOARD
Manufacturer
eMachines
Model
EL1358G
Version
Unknown
OPERATING SYSTEM
Edition
Microsoft Windows 10 Home (64-bit)
Version (Build)
1903 (10.0.18362)

Devices and Drivers

PROCESSOR

AMD Athlon™ II X2 220 Processor

GRAPHICS

Microsoft Basic Display Adapter

AUDIO

Realtek High Definition Audio

NETWORKING AND I/O

TAP-NordVPN Windows Adapter V9

NordLynx Tunnel

NVIDIA nForce Networking Controller

MEMORY

3 GB

STORAGE

Generic- Multi-Card USB Device

 
0 Kudos
4 Replies
n_scott_pearson
Super User Retired Employee
187 Views

Where is the Bluetooth hardware?
...S
Sebastian_M_Intel
Moderator
161 Views

Hello brett069, 

 

Thank you for posting on the Intel® communities.   

 

After checking your post I could not find any wireless hardware, I would like to know if you have an Intel® Wireless Adapter, you may want to check with the system manufacturer (OEM) to check if your system should include Bluetooth capability. 

 

If you have an Intel® Wireless Adapter, please provide the following: 

 

1. Run the Intel® System Support Utility (Intel® SSU) and attach the report generated:  

  • Open the application, check the "Everything" box, and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".   
  • Click on the menu where it says "Summary" to change to "Detailed View".   
  • To save your scan, click on "Next", then "Save".   
  • Use the option under the reply window to attach the report to the thread (Drag and drop here or browse files to attach). 

 

2. Are you having issues with Wi-Fi, Bluetooth, or both? 

3. Is this the original adapter that came pre-installed in your system or have you changed/installed a new adapter recently? 

4. Were you able to have your wireless connection in a normal/expected performance before? If yes, did you make any changes before the issue started?  

 

Regards, 

 

Sebastian M  

Intel Customer Support Technician  


Sebastian_M_Intel
Moderator
149 Views

Hello brett069,  

 

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

 

Regards,  

  

Sebastian M  

Intel Customer Support Technician 


Sebastian_M_Intel
Moderator
136 Views

Hello brett069,  

  

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  

 

Regards,  

  

Sebastian M  

Intel Customer Support Technician  


Reply