Wireless Dock Manager error code 0x1020

[CVlad]

I have installed the Intel Wireless Dock Manager, and when it starts up I get an error code 0x1020 like in the picture bellow.

What does it mean error code 0x1020 and device state reason 4128 ?

[idata]

Hello Chris_DB,

We're unable to locate this particular error. It's possible that this issue is related to your previous /thread/111701 post.Since you performed a custom wireless integration, this is an unsupported issue and we're unable to reach out to our additional resources. Our best recommendation in this case will be to engage your http://www.intel.com/content/www/us/en/support/topics/oems.html computer manufacturer support.For more information you will be able to find some troubleshooting articles in the support page for your wireless adapter:- http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/intel-wireless-gigabit-products/intel-tri-band-wireless-ac-17000-series/intel-tri-band-wireless-ac-17265.html Support information for Intel® Tri-Band Wireless-AC 17265.- http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000008137.html Error Messages for Intel® Wireless Docking.- http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000007700.html Frequently Asked Questions for Intel® Wireless Docking.Best regards,Carlos A.

[CVlad · Accepted solution]

It proves to be that the wireless antenna module was not properly connected. Reconnected the wireless antenna module and it now works.

N.B.: The wireless antenna module is an active element, is not a simple passive antenna.

[idata]

Chris_DB,

Definitely glad you were able to find the root of the problem. We're sure this information may come in handy to future user browsing this community.Although a bit basic, I forgot to share this link on my previous response:- http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000006176.html Intel® Wireless Docking Troubleshooting Guide.Thank you for sharing your solution.Best regards,Carlos A.