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CVlad
Novice
1,689 Views

Wireless Dock Manager error code 0x1020

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I have installed the Intel Wireless Dock Manager, and when it starts up I get an error code 0x1020 like in the picture bellow.

What does it mean error code 0x1020 and device state reason 4128 ?

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1 Solution
CVlad
Novice
205 Views

It proves to be that the wireless antenna module was not properly connected. Reconnected the wireless antenna module and it now works.

N.B.: The wireless antenna module is an active element, is not a simple passive antenna.

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3 Replies
idata
Community Manager
205 Views

Hello Chris_DB,

 

 

We're unable to locate this particular error. It's possible that this issue is related to your previous /thread/111701 post.

 

 

Since you performed a custom wireless integration, this is an unsupported issue and we're unable to reach out to our additional resources. Our best recommendation in this case will be to engage your http://www.intel.com/content/www/us/en/support/topics/oems.html computer manufacturer support.

 

 

For more information you will be able to find some troubleshooting articles in the support page for your wireless adapter:

 

 

- http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/intel-wireless-gi... Support information for Intel® Tri-Band Wireless-AC 17265.

 

- http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000008137.html Error Messages for Intel® Wireless Docking.

 

- http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000007700.html Frequently Asked Questions for Intel® Wireless Docking.

 

 

Best regards,

 

Carlos A.

 

CVlad
Novice
206 Views

It proves to be that the wireless antenna module was not properly connected. Reconnected the wireless antenna module and it now works.

N.B.: The wireless antenna module is an active element, is not a simple passive antenna.

View solution in original post

idata
Community Manager
205 Views

Chris_DB,

 

 

Definitely glad you were able to find the root of the problem. We're sure this information may come in handy to future user browsing this community.

 

 

Although a bit basic, I forgot to share this link on my previous response:

 

 

- http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000006176.html Intel® Wireless Docking Troubleshooting Guide.

 

 

Thank you for sharing your solution.

 

 

Best regards,

 

Carlos A.
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