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Wireless Dock Manager error code 0x1020

CVlad
Novice
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I have installed the Intel Wireless Dock Manager, and when it starts up I get an error code 0x1020 like in the picture bellow.

What does it mean error code 0x1020 and device state reason 4128 ?

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CVlad
Novice
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It proves to be that the wireless antenna module was not properly connected. Reconnected the wireless antenna module and it now works.

N.B.: The wireless antenna module is an active element, is not a simple passive antenna.

View solution in original post

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idata
Employee
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Hello Chris_DB,

 

 

We're unable to locate this particular error. It's possible that this issue is related to your previous /thread/111701 post.

 

 

Since you performed a custom wireless integration, this is an unsupported issue and we're unable to reach out to our additional resources. Our best recommendation in this case will be to engage your http://www.intel.com/content/www/us/en/support/topics/oems.html computer manufacturer support.

 

 

For more information you will be able to find some troubleshooting articles in the support page for your wireless adapter:

 

 

- http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/intel-wireless-gigabit-products/intel-tri-band-wireless-ac-17000-series/intel-tri-band-wireless-ac-17265.html Support information for Intel® Tri-Band Wireless-AC 17265.

 

- http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000008137.html Error Messages for Intel® Wireless Docking.

 

- http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000007700.html Frequently Asked Questions for Intel® Wireless Docking.

 

 

Best regards,

 

Carlos A.

 

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CVlad
Novice
2,205 Views

It proves to be that the wireless antenna module was not properly connected. Reconnected the wireless antenna module and it now works.

N.B.: The wireless antenna module is an active element, is not a simple passive antenna.

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idata
Employee
2,204 Views

Chris_DB,

 

 

Definitely glad you were able to find the root of the problem. We're sure this information may come in handy to future user browsing this community.

 

 

Although a bit basic, I forgot to share this link on my previous response:

 

 

- http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000006176.html Intel® Wireless Docking Troubleshooting Guide.

 

 

Thank you for sharing your solution.

 

 

Best regards,

 

Carlos A.
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