Depending on the Wi-Fi driver version used, Intel® Wireless Adapters supporting 802.11ac may not show Wi-Fi 6 (802.11ax) networks in their scan lists, and as a result, might not be able to connect to Wi-Fi 6 (802.11ax) capable wireless routers and access points, even at 802.11ac speeds.
Intel recommends using the latest driver version (Download the latest Wi-Fi driver) for your Intel® Wireless Adapter since issues get resolved and new functionality gets added to newer driver versions.
Intel has included a fix for this particular issue in the following Wi-Fi driver versions:
Do these (latest) drivers cause troubles with AC 7265 Bluetooth on Win10 64 bit 1909 Enterprise? (see my post kindly) Could you kindly take a look and give me a hint how to progress?
I have an Intel Wireless-AC 9560 in my machine (just upgraded to Windows 10 64 bit version 2004). The newest driver available (21.90.32) broke my system. Downgrading to older version (22.214.171.124) makes it work again. I am 100% positive about this--tried many times flipping back between the drivers and restarting the machine, not changing anything else. 126.96.36.199 works, 188.8.131.52 does not, every single time.
Intel folks, please let me know if you need my help to get to the root cause of this