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ax201 driver cannot start

john_
Beginner
488 Views
today my acer swift running windows 11 stopped connecting to wifi. there is no option to even look at wifi networks anymore. troubleshooting identified the Intel Wi-fi 6 AX201 160MHz #2 driver as the issue. When I open it in device manager is gives the following messags under Device Status: This device cannot start. (Code 10) {Operation Failed} The requested operation was unsuccessful. Please help me I need to be able to connect my laptop to wifi
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5 Replies
AndrewG_Intel
Moderator
477 Views

Hello @john_

Thank you for posting on the Intel® communities.


In order to review this further, please provide us with the following information:

1- What changes did occur at that moment of the issue? Was there any recent Windows* or driver update? Or was any hardware/software change? Please provide details.

2- Is the Intel® Wi-Fi 6 AX201 the original wireless adapter that came pre-installed on the system? Or did you integrate/replace it on the computer?

3- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system:

  • Download the Intel® SSU and save the application on your computer
  • Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  • To save your scan, click Next and click Save.
  • Once you have saved the file (.txt file), please attach it to your reply.

To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.


Best regards,

Andrew G.

Intel Customer Support Technician


john_
Beginner
468 Views
Hi Andrew, thanks for your help.
1. Other than windows updates and intel driver updates (which are both automatic as far as i know) I have not changed anything recently.
2. The ax201 is the original driver the computer came with.
3. I have the .txt file but i only see a cancel button below post reply.
AndrewG_Intel
Moderator
448 Views

Hello john_

Thank you for your response.

 

Under the response textbox here in the thread, you should see at the bottom a legend reading "Drag and drop here or browse files to attach".

The word "browse" is also a button to open a window explorer pop-up to search and attach files. Once you select and upload the Intel® SSU report (.txt file), you will see a thumbnail of the file. Once you are ready to post your reply, you just need to click on the blue button "Post Reply" and this should attach the file to your reply.

 

Also, when you said that "Intel drivers are automatic". Are they automatically installed via the Windows* Update Service, or are you using any particular tool to automatically update the drivers?

 

Please let us know if you have any other inquiries.

Best regards,

Andrew G.

Intel Customer Support Technician

 

AndrewG_Intel
Moderator
432 Views

Hello john_

We are checking this thread and we would like to know if you need further assistance. Please do not hesitate to contact us back if you have additional inquiries.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
415 Views

Hello john_

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards,

Andrew G.

Intel Customer Support Technician


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