I just bought a new laptop (legion 5 pro gen 7) running windows 11.
I have two game controllers, I can connect them one at a time via bluetooth without any problem.
But when I connect both at the same time, one of them disconnects after a few seconds.
I tried to install a new bluetooth driver. (Edit : latest OEM and latest intel)
I disabled Allow the computer to turn off this device to save power
I have no idea and can't find any solution
Could you please help me ?
Edit : I'm using dualshock 4 and dualsense
For this new laptop, have you contacted your manufacturer for support? When you purchased your laptop, you paid for support. You should use it.
Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]
Which controllers are you trying? I tried a PS3 dualshock and a Nvidia Shield controller separately and connection was very intermittent, meaning that neither one would stay connected for very long. Connecting via USB worked very well.
I'd pursue your controller support group first.
Your original post says you tried to install a new bluetooth driver. Was it successful?
Are you updated on your OS? Windows 10 has a bluetooth fix for lagging BT mouse: https://community.intel.com/t5/Wireless/Bluetooth-mouse-lag-problem-on-specific-systems-with-11th-Ge...
I may jump into the conversation, but I would like to add the following:
It is important to mention that corrupted files from previous installations of drivers can linger on a system which can cause driver updates to not work as expected. Doing a clean install of the software/drivers for any hardware can help to fix specific issues that can be associated, with any additional software that might be causing malfunction.
There are two different types of drivers, generics provided by Intel and Equipment Manufacturer drivers, that are customized to work with each specific system. The best thing to do is to use the drivers provided by the system manufacturer (OEM).
Installing this Intel generic graphics driver will overwrite any customized driver from your Computer Manufacturer (OEM). Intel’s generic graphics drivers are intended for testing; however, if, even after installing the OEM driver the issue persists, I would like to recommend installing our latest driver 22.180.0.
Intel Customer Support Technician
I have already tested the latest OEM driver and the latest Intel driver (22.180.0)
The installation and the use are fine except in the case of several bluetooth controllers.
I can still try a clean installation
Not sure if this post on Reddit is referring to an Intel BT controller, but it looks like the issue has been seen before: https://www.reddit.com/r/techsupport/comments/q0n05e/can_not_connect_multiple_ps5_controllers_to_pc/
In this thread (https://community.intel.com/t5/Wireless/Can-Intel-AC-9260-Bluetooth-work-with-4-concurrent-PlayStati...) they had same issue with multiple PS4 controllers and an earlier Intel BT controller. Interesting troubleshooting they used. The OP in that thread found that different BT controllers (non-Intel) didn't have this issue.
My last suggestion is to post the issue on the Lenovo community forum just to see if there are any useful responses.
If you've followed the earlier suggestion by @Jean_Intel regarding a clean install and Lenovo hasn't released any newer versions, then you may have to wait for a new driver or open a warranty case with Lenovo on this defect.
I have already opened a topic on the lenovo forum but I don't have much hope :
Do you have any idea how I could install an old bluetooth driver like V126.96.36.199?