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update driver does nothing
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Hello SPlat4,
Thank you for posting on the Intel® communities.
Please run the following tool and attach the report generated.
1. Intel® System Support Utility (Intel® SSU)
- Intel® SSU Download link
- Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
- Click on the menu where it says "Summary" to change to "Detailed View".
- To save your scan, click on "Next", then "Save".
Questions:
- Can you provide more details about the behavior you are experiencing? no wireless connectivity or no Bluetooth connectivity?
- Is this the original adapter that came installed on the computer? did you change the wireless card?
- When did the issue start? (BIOS update, Windows* update, drivers, etc).
- Is this the only device experiencing connectivity issues?
Best regards,
Adrian M.
Intel Customer Support Technician
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Hello SPlat4,
Were you able to check the previous post?
Let me know if you need more assistance.
Best regards,
Adrian M.
Intel Customer Support Technician
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Hello SPlat4,
Thank you for your reply.
- Can you please provide more details about the behavior you are experiencing?
- Is there any error when posting the attachments directly to the thread? (You can upload one at the time).
- What is your system model? is this the original wireless card that comes installed in the system?
Best regards,
Adrian M.
Intel Customer Support Technician
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Hello SPlat4,
Were you able to check the previous post?
Best regards,
Adrian M.
Intel Customer Support Technician
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Hello SPlat4,
We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.
Best regards,
Adrian M.
Intel Customer Support Technician

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