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idata
Community Manager
896 Views

hp 4-1130la wifi connectivity problem

Hi! My laptop is an hp 4-1130la and i have been having problems with the wifi conncetivity. i could connect to the wifi but the laptop would dropped the connection frequently. all the drivers are up to date.

there no problems with LAN conections.

 

OS : W8

model: HP 1130la

Intel(R) Centrino(R) Wireless-N 2230

Driver Version: 15.5.6.48

Thnks in advance

 

 

0 Kudos
2 Replies
Jose_H_Intel1
Employee
52 Views

Hi Carlos,

The first thing we want to take a look at when the issue happens is the status of the network connection icon (on the taskbar). It may appear completely disconnected or connected but showing "no internet access" or with very poor signal strength. This information also appears in network and sharing center (control panel) where it says access type. Depending of the icon status the causes may be different and therefore the troubleshooting.

There are many possible causes based on the information we have so far. Try checking if the security software in your computer is blocking the connection, disable firewall or antivirus. Disable the security in your router or make sure the settings match with your computer (either WPA AES or WPA TKIP).

Since most wireless devices use 2.4GHz there may be interference. Move away or turn off phones, microwaves and other devices. Make sure the router is close to your system and avoid walls if possible. You may also try changing to a different channel (1 or 10) instead of using the default.

There is also a newer driver version (15.6):

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22497&lang=eng&OSVersion=Windows%208%... http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22497&lang=eng&OSVersion=Windows%208%...

Additional troubleshooting steps:

http://www.intel.com/support/wireless/wlan/sb/CS-025332.htm http://www.intel.com/support/wireless/wlan/sb/CS-025332.htm

I hope the suggestions help.

idata
Community Manager
52 Views

Thanks Joe

I'm conected normally and suddenly, without any apparent reason the connection just is dropped, nothing change in the network connection icon, and after a few seconds the conection is normal again.

I tested diferent options with the distance and interference to router and nothing, the issue still.

There not sotfware interference... I think

I'm going to try updating the driver and see what happens

saludos

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