intel无线网卡驱动报错

[深海鱼]

Intel(R) Wi-Fi 6E AX211 160MHz 无线网网卡安装最新版23.140.0驱动后，无线网卡出现自动断开连接无法上网的情况，断开连接后，然后自动连接wifi，但是没法上网。 手机和其他设备正常连接路由器上网， 重启电脑之后，重新连接wifi就可以上网了。怀疑驱动问题，请售后工程师看到后速速与我联系

[JeanetteC_Intel]

Hello 深海鱼,

请注意，我只能用英语为您提供帮助。我使用网络翻译工具来翻译此回复，因此可能会有一些不准确的翻译。接下来，我将用英语回答您。

Thank you for posting in Intel Communities.

I would like to know more about your system details to fully understand where the issue truly lies. Please provide the missing key information below:

1) Is the Intel® Wi-Fi 6E AX211 pre-installed on your system device or is it an upgrade component?

2) Since the issue only started after installing the latest driver version 23.140.0, from which download link you got the drivers from?

3) Have you manually installed the driver or used a driver updater tool?

Additionally, I highly appreciate you sharing your system configuration so I can fully check and provide you with an accurate fix. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

• Scan: Check the box Everything.
• Click Scan.
• Review: When finished scanning, click Next.
• Click Save. *Attach the SSU log file as you reply.

I look forward to your response.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[深海鱼]

The fault occurred after installing the 23.140.0 driver.

[深海鱼]

I downloaded the latest version 140 driver from this website

面向 Windows® 10 和 Windows 11* 的英特尔®无线Bluetooth®驱动程序

Intel® Wi-Fi 6E AX211 is the wireless network card built into my computer

I downloaded the latest version of the driver from the official website, and then the network was often disconnected

Every time the wireless network card automatically disconnects, then reconnects to the wireless network, and then there is no network again. This problem can be fixed by restarting the computer.

Please ask your engineer to contact me through my email,

I don't often read the forum

[JeanetteC_Intel]

Hello 深海鱼,

请注意，我只能用英语为您提供帮助。我使用网络翻译工具来翻译此回复，因此可能会有一些不准确的翻译。接下来，我将用英语回答您。

Regarding the driver link you shared, it is a Bluetooth driver and not a wireless driver.

Please proceed with downloading the latest Intel driver (generic) with version 23.140.0.3 and proceed with a clean installation process. Do not forget to perform a cold reboot after driver installation. If the issue persists, please download the latest OEM driver version 23.60.1.2 (from HP) and proceed with the same clean installation steps above and a cold reboot.

Let me know how it goes.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[深海鱼]

面向 Windows® 10 和 Windows 11* 的英特尔 ® 无线 Wi-Fi 驱动程序

这个是我安装的23.140.0的无线网卡驱动

[JeanetteC_Intel]

Hello 深海鱼,

请注意，我只能用英语为您提供帮助。我使用网络翻译工具来翻译此回复，因此可能会有一些不准确的翻译。接下来，我将用英语回答您。

Please be advised that this thread will now be closed as duplicate for your other thread/forum. Kindly check your email for the ongoing support.

Sincerely,

JeanetteC.

Intel® Customer Support Technician