intel ax200 bluetooth - device power failure

[syonnne]

im using hp elitebook 1030 x360 g4 with an intel ax200 hardware bluetooth driver version 23.150  

it keeps on failing, i kept on re installing the drivers (23.150) multiple times,

it works for 1-2 days and it falls apart again and i need to re install the drivers again

this is the message from device manager (device has yellow exclamation mark)

This device cannot start. (Code 10)

STATUS_DEVICE_POWER_FAILURE

 
is there any older driver versions that work well? or is there any other fixes regarding this issue?
or maybe newer driver update? or maybe its not bluetooth related

thanks

[Mike_Intel]

Hello syonnne,

Thank you for posting in Intel community Forum.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

1. Was it working fine before?
2. What was the last change made in the system before the issue started?
3. How did you update the driver?
4. For me to review the hardware and the driver installed, please help generate the SSU logs of your system. Kindly refer to the link below for the steps:

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello syonnne,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello syonnne,

I hope you are having a good day.

I am sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician