intel(r) wireless-ac 9560 driver 23.60.1.2 code 10 error

[AkshayAn]

Hi,

In spite of multiple attempts of reinstall the latest wireless driver for AC 9560, I keep getting the error code 10. Even tried with the previous version 23.50.6 still the same error code 10.

Error message:

This device cannot start. (Code 10)

{Operation Failed}
The requested operation was unsuccessful.

This was working perfectly until this morning. Attaching the SSU extract for reference.

Please assist.

[Mike_Intel]

Hello AkshayAn,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

1. Did you change any settings before the issue started?
2. What is the brand and model of your system?
3. Did you upgrade to this wireless controller or is it the onboard wireless controller of your system?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[AkshayAn]

Hi Michael,

Thank you for reaching out to me.

Please find below answers to your questions.

1. Did you change any settings before the issue started?
   1. No, changes were made. Suddenly, the driver crashed when I was using the laptop.
2. What is the brand and model of your system?
   1. Brand - Lenovo, Model - L340 (15IRH)
3. Did you upgrade to this wireless controller or is it the onboard wireless controller of your system?
   1. This is the onboard wireless controller on the system

I checked the BIOS settings, everything is enabled and up to date. Tried again yesterday by doing a clean uninstall (until the delete icon disappears) of the driver and tried a fresh installation, but still the issue persists.

Best,

Akshay A

[Mike_Intel · Accepted solution]

Hello AkshayAn,

Thank you for the quick reply.

We have a troubleshooting guide for error code 10.

Kindly open the link below and follow the troubleshooting guide.

https://www.intel.com/content/www/us/en/support/articles/000031150/wireless/wireless-software.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello AkshayAn,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[AkshayAn]

 Hi Michael,

I'll check it out tonight and revert to you.

Best,

AA

[Mike_Intel]

Hello AkshayAn,

Thank you for the update.

I will just wait for your next update once done with the recommendations.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[AkshayAn]

Hi Michael ,

Before trying out the solution,  I gave another shot by uninstalling the driver and it worked out someway. Right now, the device is working properly on an older version, I will try to update it later again to latest driver and see how it works out.

For now, the issue seems to have resolved on its own. Thanks for your support.

Best,

Akshay A

[Paulo_Mendes]

I'm currently experiencing the same problem. So that I can try a new fix, could you tell me what the older version is? Thanks!

[Mike_Intel]

Hello AkshayAn,

Thank you for the update and I am glad that connection is working fine now.

Since the issue is now fixed, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician