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Beginner
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my Desktop wont find my wireless connection

is there any reason why I have 3 devices and in the same location and my desktop is the only device that cant connect to my home network? i have an Intel dual Band wireless AC 3168 installed on my built desktop and this is starting to drive me mad. i have ordered for a wireless booster for my home internet but it really doesnt make sense why all the devices including my laptop can see the wireless connection...someone please help..the connection comes once in a while but its so slow i feel like breaking the computer apart...

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Moderator
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Hello babajyde

Thank you for posting on the Intel® communities.

In order to check this behavior further, could you please provide the following details:


  1. Are you having issues with Wi-Fi only or with Bluetooth too (both)?
  2. Is the Intel® Dual Band Wireless-AC 3168 the original wireless adapter that came pre-installed in your system or did you integrated/replaced?
  3. When did it start to happen this issue? Did it work fine before at any time? Is this a new computer? Please provide details.
  4. If this worked fine before, do you remember if this issue happened after a new Windows update or Wireless/Bluetooth driver update?
  5. Is there any error message? Or is there an error code in Device Manager?
  6. Router/Access point brand, model, and firmware version:
  7. Have you tried a different router or Access point for testing purposes? Have you rebooted your access-point, router, modem? Please provide details.
  8. How far is the computer from the router? Are there any objects that may be blocking/affecting signal?
  9. Have you tried a roll back to a previous driver version for testing?


Also, please run the Intel® System Support Utility (Intel® SSU) and attach the report to this thread to gather more details about your system.

  • Download the Intel® SSU and save the application on your computer: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
  • Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  • To save your scan, click Next and click Save.
  • Note: To upload and attach a file, use the "Drag and drop here or browse files to attach" dialog below the edit box.


Best regards,

Andrew G.

Intel Customer Support Technician


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Moderator
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Hello babajyde


We are checking this thread and we would like to know if you were able to check our previous post. If you need further assistance, please do not hesitate to contact us back.


Best regards,

Andrew G.

Intel Customer Support Technician


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Highlighted
Moderator
39 Views

Hello babajyde


We are checking this thread and we have not heard back from you so we will proceed to close it now from our side. If you need any additional information, please submit a new question as this thread will no longer being monitored.


Best regards,

Andrew G.

Intel Customer Support Technician


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