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new ax210 is crippled on Pop_OS

joshfg
Novice
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1. Run the Intel® System Support Utility (Intel® SSU) for one of the laptops to gather more details about the system. see below   

 

2. Are these the original adapters that came pre-installed on your computers or did you change/install the adapters to these ones? original was a 9260. just put in ax210 today   

 

3. Did all the laptops work with the old driver? Lenovo Yoga c930 had a 9260 that worked fine with g,n,ac. I installed an ax210 today. It can see 2.4 and 5ghz, but can't connect to 5ghz and is crippled on the 2.4ghz. I have not setup my 6hgz router yet.   

 

WiFi 6E Wireless Card Intel AX210 NGW Bluetooth 5.3 Tri-Band 5400Mbps Network Adapter for Laptop Support Windows 10/11 (64bit) M.2/NGFF 

Linux darkle 5.19.11-051911-generic #202209231341 SMP PREEMPT_DYNAMIC Fri Sep 23 14:11:03 UTC 2022 x86_64 x86_64 x86_64 GNU/Linux

 

lshw

configuration: broadcast=yes driver=iwlwifi driverversion=5.19.11-051911-generic firmware=71.058653f6.0 ty-a0-gf-a0-71.uc ip=192.168.1.214 latency=0 link=yes multicast=yes wireless=IEEE 802.11
dmesg

[    9.906104] iwlwifi 0000:6b:00.0: Direct firmware load for iwlwifi-ty-a0-gf-a0-72.ucode failed with error -2
[    9.909603] iwlwifi 0000:6b:00.0: api flags index 2 larger than supported by driver
[    9.909621] iwlwifi 0000:6b:00.0: TLV_FW_FSEQ_VERSION: FSEQ Version: 0.0.2.36
[    9.910129] iwlwifi 0000:6b:00.0: loaded firmware version 71.058653f6.0 ty-a0-gf-a0-71.ucode op_mode iwlmvm
[   10.042588] iwlwifi 0000:6b:00.0: Detected Intel(R) Wi-Fi 6 AX210 160MHz, REV=0x420
[   10.234068] iwlwifi 0000:6b:00.0: loaded PNVM version 05a8dfca
[   10.246209] iwlwifi 0000:6b:00.0: Detected RF GF, rfid=0x10d000
[   10.319696] iwlwifi 0000:6b:00.0: base HW address: a0:80:69:f5:e8:ee
[   10.341940] iwlwifi 0000:6b:00.0 wlp107s0: renamed from wlan0
[   92.996264] iwlwifi 0000:6b:00.0: Got NSS = 3 - trimming to 2
[  921.455824] iwlwifi 0000:6b:00.0: Got NSS = 3 - trimming to 2

See attachment.

 

 

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Jean_Intel
Employee
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Hello joshfg,


Thank you for posting on the Intel️® communities.  


I understand that you are having issues with this integration and that you have tried several troubleshooting steps. In this case, it is worth mentioning that when integration is made, it is important to check for compatibility with the motherboard manufacturer as there could be certain cards that will not work with the system. In this case, the recommendation is to check with them for assistance with the integration.


As each country may have different regulatory requirements, before you install/change the Intel® Wireless Adapter in a system, you must contact the system manufacturer to determine if the Intel® Wireless Adapters you plan to install are approved for use in your system and country. You are required to follow the manufacturer's post-approval requirements.


Best regards, 

Jean O.  

Intel Customer Support Technician


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joshfg
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