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idata
Community Manager
952 Views

porque no puedo pasar archivos con bluetooth de mi smartphone a mi laptop con win 8.1

LO que pasa es que cuando mando archivos desde mi propia laptop haciendo click derecho me sale la opcion de bluetooth y lo envia correctamente a mi Smartphone y cuando hago lo contrario a pesar de estar ya previamente apareado con mi laptop no envia y me sale error de envio.

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2 Replies
idata
Community Manager
61 Views

Hello Alicho,

 

 

Thanks for posting in our communities.

 

 

By using translation tools, we understand that you're experiencing issues to transfer files from your Smartphone to your laptop via Bluetooth*,

 

 

In order to better assist you, we would like to gather more details:

 

 

- Please download and run the https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- Intel® System Support Utility (while connected to your network) and share the resulting report with us. This will provide us with your system details.

 

- Steps you're following when attempting to transfer files from your Smartphone to your laptop.

 

- Error messages. Please provide screenshots of the error as well (if any).

 

 

To enable file attachments, you will need to switch to the advanced editor mode while replying.

 

 

Best regards,

 

Eugenio F.
idata
Community Manager
61 Views

Hello Alicho,

 

 

We haven't heard from you since the creation of the post. Let us know if you still need assistance with your Bluetooth* adapter.

 

 

Best regards,

 

Eugenio F.
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