since last drivers update

[photogenie]

Since last drivers update, i loose my internet wifi connection for about 1 minute then reconnect and this happen a few time a day. What can i do?

[DeividA_Intel]

Hello photogenie,   

Thank you for posting on the Intel® communities. I want to understand what happened just as much as you do. 

To have a better of this issue, I would like to confirm the following:

1. Is this the original wireless adapter that came pre-installed on your computer or did you change/install the adapter to this computer?    

2. Is the Bluetooth working?   

3. Is this a laptop or desktop computer? 

4. What is the brand and model name of your router/AP?

5. What is the operating system installed as well as the version and build?

6. What is the brand and model name of your wireless adapter?

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[photogenie]

Hi,

i'm not sure exactly what you mean on question 1 but i have installed only the driver's update on intel site.

2- bluetooth is ok

3- it's a laptop

4- i'm plugged on Videotron's Helix router

5- as you can see on screen shots

6- built-in adapter

Sorry my laptop is in french

Thank you and Best regards

Paul Massie

[DeividA_Intel · Accepted solution]

Hello photogenie, 

Thanks for your response. Based on your issue, I recommend you try the following:

1. Check the recommended settings for your adapter:

• https://www.intel.com/content/www/us/en/support/articles/000057574/wireless.html

2. Check the "Quick Checks to Improve or Fix Wi-Fi Connection Issues" article:

• https://www.intel.com/content/www/us/en/support/articles/000005493/wireless.html

3. You mentioned that the latest update caused this issue, but as a test, try a clean install of the Intel drivers:

• Steps: https://www.intel.com/content/www/us/en/support/articles/000022173.html
• Driver: https://www.intel.com/content/www/us/en/download/19351/windows-10-and-windows-11-wi-fi-drivers-for-intel-wireless-adapters.html

4. Try to check with your laptop manufacturer to confirm if you have the latest BIOS version:

• https://www.intel.com/content/www/us/en/support/contact-intel.html?tab=system-manufacturers

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[photogenie]

I've uninstall and reinstall wireless adapter. After 1 hour, it look good.

Thank you so much!

[DeividA_Intel]

Hello photogenie, 

Thanks for your response. I am glad to know that the issue is fixed now. I will proceed to close this thread, but you can open a new one in case you need further support or if you face any issues with our products.

Regards,  

Deivid A.  

Intel Customer Support Technician