wifi 6 ax201 not working

[freedom253]

I have an msi gl76 11uek laptop. It's been nearly 2 years since I got it. The wifi 6 ax201 chipset in my laptop keeps unworking. I got this problem for 5-6 times since I got my laptop but I used to solve the problem by reinstalling the wifi 6 and restarting the computer to get it installed again but the problem keep occuring and it got annoying. Should I contact msi or is it a problem of intel

[IsaacQ_Intel]

Hello @freedom253

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

I suggest that you do a clean install. Here is the process:

1.     If you haven't already, download - but do not install just yet - the desired Bluetooth and WiFi driver packages for your adapter. Here are the current links for downloading these drivers: Wireless: https://www.intel.com/content/www/us/en/download/19351 and Bluetooth: https://www.intel.com/content/www/us/en/download/18649

Try the MSI Wireless driver: 22.70.0.6, first.

2.     Disable Internet access. Unplug Ethernet cable and/or disable wireless. Keep disabled until told to re-enable.

3.     From the Apps & Features applet, check for instances of Intel PROSet/Wireless Software and Intel Wireless Bluetooth. If none, skip to Step 6.

4.     Uninstall each instance of Intel PROSet/Wireless Software and/or Intel Wireless Bluetooth that is present. When prompted, choose to "Discard Settings".

5.     Manually reboot your computer, keeping Internet access disabled throughout.

6.     From the Device Manager applet, check the Network Adapters section for an entry for Intel Wi-Fi 6 AX201 and check the Bluetooth section for an entry for Intel Wireless Bluetooth that has an intel driver associated with it. If neither is the case, go to Step 10.

7.     Right click on the entry for Intel Wi-Fi 6 AX201 and uninstall it, choosing to (checkmark) Delete the driver software for this device.

8.     Right click on the entry for Intel Wireless Bluetooth and open its properties. If it has an Intel driver associated with it, then uninstall it, choosing to (checkmark) Delete the driver software for this device.

9.     Go to Step 5.

10. (Optional but recommended) Clean out all temporary files using the Windows Clean Disk tool. Ensure you have enabled cleaning of System Files. I recommend that you then checkmark all categories offered, even if no files currently in this category (so it leaves it set up for next invocation).

11. (Optional but recommended) Clear each of your browsers' cache.

12. Install the Bluetooth driver package (my rule: always install Bluetooth first).

13. Install the Wireless driver package.

14. Manually shutdown and reboot your computer.

15. Reenable Internet access. Restore Ethernet cable and/or reenable wireless.

16. Test.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[IsaacQ_Intel]

Hello @freedom253

We hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[IsaacQ_Intel]

Hello @freedom253

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

If the issue persists, please contact the OEM to get support from them.

Best regards.

Isaac Q.

Intel Customer Support Technician.