wifi disconnects if ac not pluged.

[gplayer]

Wi-fi discconnect if AC not plugged. I think it's related about power saving settings. But, in win11 there is no any settings about wi-fi power under driver settings or win power settings. Intel wi-fi 6 ax201 160mhz is my wi-fi device. Can you advice something?

[DhannielM_Intel]

Thank you for posting in the community. It seems that I need more information about your concern. To further investigate this, please answer the following questions:

1. When you say 'Wi-Fi disconnects if AC is not plugged in,' can you explain more about this?
2. Are you using a laptop or a desktop?
3. If you are using a laptop, please share the exact model of the laptop. If you are using a desktop, please share the full make and model of the motherboard.
4. Is this the first time it has happened? If yes, do you remember if the issue occurred after a driver or Windows update?
5. What steps do you take to reproduce your issue?
6. What OS version are you using?
7. Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?
8. Is this issue happening at home, in an office environment, or both?

 Thank you for your cooperation, and I look forward to your reply.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[gplayer]

1. When you say 'Wi-Fi disconnects if AC is not plugged in,' can you explain more about this? (If labtops AC is plugged, there is no problem. If I disconnect from AC, There is disconnections from my connected server after minutes. If you are on internet, explore with M.Edge you couldn't absorbe that disconnection. But, my connected server disconnects and try to connect again. the server is online gaming server (IGS). )
2. Are you using a laptop or a desktop? (Labtop, ASUS zenbook\ UX325J)
3. If you are using a laptop, please share the exact model of the laptop. If you are using a desktop, please share the full make and model of the motherboard. (https://www.asus.com/laptops/for-home/zenbook/zenbook-13-ux325/)
4. Is this the first time it has happened? If yes, do you remember if the issue occurred after a driver or Windows update? (When I bought the labtop. I can say always it like that, years)
5. What steps do you take to reproduce your issue? (disconnect from AC and my server connection drop after some delay perhaps 1-2 minutes. and my client try to connect again)
6. What OS version are you using? Windows 11 Home; ver: 24H2. Intel wifi 6 AX201, last driver is 23.100.0.4
7. Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently? No It s original.
8. Is this issue happening at home, in an office environment, or both? At home. there is no problem with wifi. I always listen Internet radio with another device. I think it s related with power saving.

[DhannielM_Intel]

Hello gplayer,

Thank you for providing detailed answers to my questions. I have a suggestion for you. Let's try using your laptop manufacturer's wireless driver to see if it resolves the issue. To do this, let's perform a clean installation of the wireless driver. First, download the driver from this link: Zenbook 13 UX325 Wireless Driver

Then follow this steps for the clean installation:

Step 1: Uninstall the Wi-Fi driver.

1. Go to Device Manager.
2. Expand the Network Adapters category.
3. Right-click your Intel Wireless Adapter and choose to uninstall it.
4. Make sure to the option to Delete the driver software for this device is selected.
5. Repeat steps A through D until the  the option to Delete the driver software for this device is greyed out.

Step 2. Restart your computer.

Step 3: Driver installation.

Locate the driver you downloaded. Right-click the file you downloaded and select the option to Run as administrator. For additional information refer to the video above.

Let me know if what will be the outcome of doing the following steps.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello gplayer,

Please let me know if you have had the chance to review the information I provided in my previous reply. Additionally, if you need any clarification on the matter, please feel free to ask.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[gplayer]

hi, Thank you for your advice. I did what you say. I'm testing my stuation. Up to now It looks like it's resolved.

[DhannielM_Intel]

Hello gplayer,

That's great to hear that your issue was resolved! May I go ahead and close this inquiry?

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello gplayer,

Since I haven't received a response from you and you've confirmed that the issue has been resolved through troubleshooting, I will be closing this inquiry. If you need any additional information, please submit a new question, as this thread will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician