wifi failure since version 24 of Ubuntu

[marielm38]

Hi,

Since I installed the version 24 of Ubuntu, my wifi card is no more supported :

sudo lshw -class network
*-network NON-RÉCLAMÉ
description: Network controller
produit: Tiger Lake PCH CNVi WiFi
fabricant: Intel Corporation

sudo dmesg |grep iwl

[ 4.613956] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-QuZ-a0-hr-b0-39.ucode failed with error -2
[ 4.613958] iwlwifi 0000:00:14.3: no suitable firmware found!
[ 4.613962] iwlwifi 0000:00:14.3: minimum version required: iwlwifi-QuZ-a0-hr-b0-39
[ 4.613964] iwlwifi 0000:00:14.3: maximum version supported: iwlwifi-QuZ-a0-hr-b0-64
[ 4.613966] iwlwifi 0000:00:14.3: check git://git.kernel.org/pub/scm/linux/kernel/git/firmware/linux-firmware.git

sudo lspci -nnkv | grep -C 2 wifi
Capabilities: [100] Latency Tolerance Reporting
Capabilities: [164] Vendor Specific Information: ID=0010 Rev=0 Len=014 <?>
Kernel modules: iwlwifi

0000:00:15.0 Serial bus controller [0c80]: Intel Corporation Tiger Lake-H Serial IO I2C Controller #0 [8086:43e8] (rev 11)

Can anyone help ?

Thanks,

[JeanetteC_Intel]

Hello marielm38,

Thank you for posting in Intel Communities.

To get a better understanding of the issue and be able to provide an effective recommendation, please provide the missing key information here:

1) Can you share the exact wireless adapter model you're having issues with?

2) Is this component pre-installed on your system device or is it an upgrade component?

3) Since you mentioned that the issue started after you installed Ubuntu version 24. May I ask what your previous OS is?

4) Can you describe the issue briefly when you say the wireless card is no longer supported? (e.g. Is the wireless card detected? Does it detect available networks?, etc.)

5) I would highly appreciate you sharing your system configuration so I can fully check and provide you with an accurate fix. This could be possible by downloading the Intel® System Support Utility for the Linux* Operating System. You may check this Help Guide for the Intel® System Support Utility

I will wait for your reply.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello marielm38,

Were you able to check the previous post? I am still waiting for the details I requested to further check this issue.

I will wait for your reply.

Best regards,

Jeanette C.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello marielm38,

As I have not heard from you for the past few days, I will proceed in closing this thread. Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician