Product support lifecycle for Intel Software tools

[staylor]

Hi
Looking for information on Product support lifecycle for Intel Software tools and seen this old post from 2007, https://community.intel.com/t5/Intel-Fortran-Compiler/Product-support-lifecycle-for-Intel-Software-tools/m-p/842128 is it still the case that software doesn't go end of life per se, where the current version and the previous versions are mainly supported but will have support questions answered for older versions of software? 
I'm looking to see if any of the versions of software below went end of life.

Intel Inspector 2017

Intel Inspector 2017

Intel Inspector 22.3.9544

Intel Inspector XE 2015

Intel Math Kernel Library (MKL) 2020

Intel Math Kernel Library (MKL) 2023.1

Intel VTune Amplifier XE 2020

Intel VTune Profiler 2020.0

Intel VTune Profiler 2022.4

Thanks

Stephen

[Chao_Y_Intel · Accepted solution]

Dear Stephen, 

Thank you for submitting your question.  oneAPI and its components offer both priority, and community support.
Please check this page for more information: https://www.intel.com/content/www/us/en/developer/tools/oneapi/support.html

For details on the supported versions, please refer to this page:
https://www.intel.com/content/www/us/en/developer/articles/release-notes/oneapi-supported-product-versions.html

Here is some additional info on Priority Support option:
https://www.intel.com/content/www/us/en/developer/get-help/faq-priority-support.html

thanks,
Chao

[Vipin_S_Intel]

Hi Stephen, the products you mentioned are older and unsupported. We urge users to upgrade to the latest version of Intel® developer tools. The unsupported versions do not include the latest functional and security updates. These versions are targeted to be removed after a period. We understand that this might be challenging, but it's important to note that the users with active priority support can only access older product versions.

For more information refer to the link: https://www.intel.com/content/www/us/en/developer/articles/release-notes/oneapi-supported-product-versions.htm, and scroll down to the Unsupported Product Version.

Intel® oneAPI users with active Intel Priority Support can access older versions via a secure portal you gain access to as part of your support subscription. 

FAQ's Priority Support Link: https://www.intel.com/content/www/us/en/developer/get-help/faq-priority-support.html

[staylor]

Thanks Chao & Vipin.

[Vipin_S_Intel]

Hi Stephen, thank you for accepting our solution.

If you need any additional information, please post a new question as this thread will no longer be monitored by Intel.