Can not launch intel VTune Profiler 2021.2 in Windows 10

[Ken3150]

Hello

I cannot launch profiler in gui mode on my Windows. 

The app shows its logo, but closes within a few seconds.

I've tried to open it in the console.

"vtune" worked perfectly, but "vtune-gui" showed the message below. 

"Node.js HTTP port is not availableFailedTo Access Critical Module"

Any help is appreciated. 

Thank you.

Ken

[Nick_F]

I am getting the exact same issue - VTune Profiler 2021.2, Windows 10 version 1909.

Running vtune-gui --log-to-console --log-level=debug returns the "port not available" line in Ken's post, as follows:

PowerShell wrote:

PS C:\Program Files (x86)\Intel\oneAPI\vtune\2021.2.0\bin64> .\vtune-gui.exe --log-to-console --log-level=debug
PS C:\Program Files (x86)\Intel\oneAPI\vtune\2021.2.0\bin64>
error: [Error: ENOENT: no such file or directory, open 'C:\Program Files (x86)\Intel\oneAPI\vtune\2021.2.0\bin64\-1'] {
errno: -4058,
code: 'ENOENT',
syscall: 'open',
path: 'C:\\Program Files (x86)\\Intel\\oneAPI\\vtune\\2021.2.0\\bin64\\-1'
}
Node.js HTTP port is not availableFailedTo Access Critical Module

---

[Stas-Neverov-Intel]

Hi,

VTune GUI requires IPv4 and the loopback adapter. Please check that none of those is disabled:

ping 127.0.0.1

or:

netsh interface IPv4 show interfaces

The last command should list Loopback interface and the state should be Connected, like this:

Idx     Met         MTU          State                Name
---  ----------  ----------  ------------  ---------------------------
  1          75  4294967295  connected     Loopback Pseudo-Interface 1

[Nick_F]

Hello,

I have run both commands and can verify that there does not appear to be a problem.

Pinging localhost gives the expected, <1ms 0% loss result, while the IPv4 interfaces list the Loopback interface you described (numbers match exactly).

[Ken3150]

Hi

Thank you for your reply.

I just ran both commands and got exactly same results as Nick mentioned.

[JananiC_Intel]

Hi,

Thanks for the update.

We were not able to reproduce your issue.So could you share your complete error log as a separate file?

In the meantime you can also install and try the latest standalone vtune profiler 2021.3.0 from https://software.intel.com/content/www/us/en/develop/articles/oneapi-standalone-components.html#vtune

Regards,

Janani Chandran

[JananiC_Intel]

Hi,

Is your issue resolved?

If not could you share the complete error log?

Regards,

Janani Chandran

[JananiC_Intel]

Hi,

We assume that your issue is resolved.If you need any additional information, please submit a new question as this thread will no longer be monitored.

Regards,

Janani Chandran