VTune 2023.0: BSOD when starting uarch analysis in summary mode.

[jdryg]

Hi,

I'm experiencing some strange behavior from VTune. My system is:

CPU: i5-12400F

Motherboard Chipset: B660

RAM: 32GB

OS: Windows 10 22H2 (last updates installed on 2023/02/15)

The issues I observed:

1. BSOD when trying to run VTune in Microarchitecture Exploration in Summary collection mode. Strangly, Detailed collection mode works correctly.

2. BSOD when running vtune-self-checker.bat

3. Microarchitecture usage info in Hotspots mode is missing (N/A, CPI = 0).

4. L2/L3 cache capabilities are shown as "not detected"

Is there anything I can try to avoid the BSOD? What other info can I provide to you in order to help solve the above issues?

Unfortunately, I don't have access to older versions of VTune to try. The only direct link to an older version I found on the forums was from 2021 which does not get installed on my machine (I don't know if my CPU is supported in that version).

Thanks in advance.

[VaradJ_Intel]

Hi,

Good day to you.

Thanks for posting in Intel Communities.

We are sorry that the Intel VTune Profiler is causing issues with your workflow.

Please can you try re-installing the VTune drivers by following the steps given below:

1. Open the command prompt with the administrator privileges and go to this "<install-dir>\bin64" location.

2. Uninstall the existing drivers with the following command:

amplxe-sepreg.exe -u

3. Now re-install the drivers with the following command:

amplxe-sepreg.exe -i

4. Check the status of the drivers with the following command: 

amplxe-sepreg.exe -s

5. Check the dependencies with the following command: .

amplxe-sepreg.exe -c

Now, try to run Microarchitecture Exploration in Summary collection mode and check if you get BSOD.

If you still face the issues, Please share the screenshots of the output given by all drivers re-installing commands and the VTune crash report with us.

You can find the VTune crash report at the following location: "C:\Users\<user name>\AppData\Local\Temp\amplxe-log-<user name>"

In this location, you would see a folder name representing the date and the time at which you ran the analysis followed by ".amplxe-runss.exe"

Example: "2023-02-16-19-13-42-61.amplxe-runss.exe"

open that folder and you will find a file ending with .log extension there, please share that file with us.

And, Please try re-installing VTune and then check if you face the same issue

If the issue persists even after re-installing VTune, please let us know.

If this resolves your issue, make sure to accept this as a solution. This would help others with similar issues.

Thank You!

Regards,

Varad

[jdryg]

Thank you very much for your reply.

Unfortunately, that didn't solve the issues I am facing.

Below are the screenshots and log files you requested.

> Uninstall the existing drivers with the following command:

> Now re-install the drivers with the following command:

> Check the status of the drivers with the following command: 

> Check the dependencies with the following command:

> Now, try to run Microarchitecture Exploration in Summary collection mode and check if you get BSOD.

Yes, BSOD still occurs. Code: KERNEL_SECURITY_CHECK_FAILURE

Regarding the crash reports. I found 6 folders on the same minute (different seconds) from a single VTune run. 

Only 1 of those folders contain a log with size other than 0. It is the first one. The log file is attached.

> And, Please try re-installing VTune and then check if you face the same issue

I have already reinstalled VTune multiple times, including the offline standalone installer, the online standalone installer and as part of the oneAPI online installer. The problem persists.

I kept the MEMORY.DMP from C:\Windows after the last BSOD, and I can upload it somewhere for you to check if you want, but it's ~1.6GB so that will take a while.

Thanks again for the help.

Regards,

Jim

[jdryg]

Here is a WeTransfer link to the crash dump in case it helps.

https://we.tl/t-djiNaPOkbP

[jdryg]

Hello,

Sorry to bother you, but I was wondering if there is anything else I can try to fix the issues? 

I'll be glad to try out one of the older VTune versions which support my CPU, if you can share a direct link to download it. Otherwise, I'll wait for the next version.

Thanks again,

Jim

[VaradJ_Intel]

Hi,

Good day to you.

What kind of application you are trying to run on VTune?

Please can you share a sample reproducer of that application so that we can replicate the issue from our side?

Also, for downloading the previous version of VTune you can follow the below documentation:

https://www.intel.com/content/www/us/en/developer/articles/troubleshooting/older-version-product.html

Thank You!

Regards,

Varad

[jdryg]

Hi,

You can find a sample project I'm working on which exhibits the above mentioned issues on github: https://github.com/jdryg/swr

I'm using VS2022 v17.4.4.

> Also, for downloading the previous version of VTune you can follow the below documentation:

Thanks but unfortunately I don't have access to that site. My login credentials from the forums do not work there.

Regards,

Jim

[Soumya_M_Intel]

Hi Jim,

We have recently emailed you with a workaround regarding the download concern. Kindly let us know if the issue persists or if there are any further concerns regarding the download.

Regards,

Soumya 

[jdryg]

Thank you very much for the links. I've successully downloaded and installed VTune 2022.4.1 on my system.

The good news are that the BSOD does not happen with this version. Microarchitectural Exploration in both Detailed and Summary modes run without crashing the system.

The bad news are that the results are wrong. Below are some screenshots when running Microarchitectural Exploration on the sample (matrix) executable on my system using 2022.4.1

Detailed mode:

Summary mode:

Collection and Platform info (identical to both versions):

I tried to follow the instructions from the first reply I got in this thread. Here are the results:

Driver reinstallation:

Dependencies check:

I also run vtune-self-checker.bat. Attached is the produced log file. The order in which I run the above steps are as presented. I don't know if that makes any difference.

Should I try another older 2022 version? Is there anything else I can try?

Thanks again for the help.

[Soumya_M_Intel]

Hi Jim,

Thanks for sharing your update on the thread. Glad to know that the download was successful. Based on the update, we are internally routing the case back to the concerned team. They will get back to you in a timely manner regarding the current concern.

Hope you have a nice day ahead!

Regards,

Soumya 

[VaradJ_Intel]

Hi,

Good day to you.

Since your initial query is resolved. Please post any additional question in a new thread. 

This thread will be no longer monitored by Intel

Thank You!

Regards,

Varad

[jdryg]

Unfortunately, the initial issue has not been resolved. VTune 2023.0.0 still crashes my system. VTune 2022.4.1 is unusable (wrong reports). If I open a new issue about VTune 2022.4.1 you will respond that the version is no longer supported and I have to use 2023.0.0.

It's ok if you can't or don't want to fix the issue. But, please don't say it's resolved and you won't monitor the thread any more.

Regards,

Jim

[VaradJ_Intel]

Hi,

Good day to you.

I understand your concern. It seems that I've misunderstood and believed that now you'd want to continue working on old version, hence suggested for creating a new thread to keep both the questions separate. However, I now understand that you wanted to test with old version so that we can isolate the issue further. So, considering that we'd continue troubleshooting on this. I've engaged Dev team already, and also communicated that the issue doesn't reproduce in version 2022.4.1

Thank you!

Regards,

Varad

[VaradJ_Intel]

Hi,

Good day to you.

Please can you re-share the crash dump because the link you shared(https://we.tl/t-djiNaPOkbP) is expired.

Thank You.

Regards,

Varad

[jdryg]

Here it is: https://we.tl/t-ZgrBQrFD5X

[VaradJ_Intel]

Hi,

Good day to you.

Thank you for providing us the crash dumps

Regards,

Varad

[VaradJ_Intel]

Hi

Good day to you!

Apologies for the delay in getting back to you.

Please can you try using latest version of Vtune.

You can download latest version of Vtune from this link: https://www.intel.com/content/www/us/en/developer/tools/oneapi/vtune-profiler-download.html?operatingsystem=window&distributions=offline

If you are still getting BSOD please share the intermediate result directory containing the files created by Vtune. This files will help us to get some contextual information regarding the crash.

Also if you are getting wrong results instead of BSOD, kindly share those results with us.

Thanks and Regards

Varad

[jdryg]

Hi,

Thanks for getting back to me.

Unfortunately the issues described in the first post of this thread persist.

Attached are the files you requested.

The first run (r000ue) was with Summary mode selected. It crashed the system (BSOD).

The second run (r001ue) was with Detailed mode selected. It finished correctly but the results seem wrong (most values were 0).

Hope it helps.

Jim

[VaradJ_Intel]

Hi

Good day to you!

Thanks for sharing both the result directories with us.

Regards

Varad

[VaradJ_Intel]

Hi,

Good day to you!

Thank you for your patience.

The issue raised by you will be fixed in 2024.1 version.

We will be closing this thread from our side, If the issue still persists with new release then create a new thread for us to investigate.

Thank You!

Regards

Varad