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parallel_studio_xe_2018_cluster_edition_online_setup not working

mangkoesoebroto__sin
Beginner
‎11-24-2017 04:18 AM
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Hi.

I tried several times without success to install parallel_studio_xe_2018_cluster_edition_online_setup on my DELL Inspiron 14 5000 on Windows 8.1. It's always reboot about half-way with the error message kmode exception not handled (vtss.sys). I removed  vtss.sys but the problem remains.

Any way out?

Thank you.

Sindur P. Mangkoesoebroto, Ph.D.

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Ekaterina_L_Intel
Employee
‎11-27-2017 09:22 AM
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Hello Sindur,

 

We need crash dump details in order to triage the problem. You can file support request for VTune Amplifier product via https://supporttickets.intel.com with a file from C:\Windows\Minidump attached.

Regards, Katya

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