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vTune client / license

David_W_13
Beginner
338 Views

Hi,

When opening profiling results in vTune Amplifier XE I get the following error:

"License check failed. Cannot find valid license. Data cannot be displayed. Error 0x4000001f (No valid license) -- Your support services License expired. Buy a new license to use this version of the software."

However, my IT department insist that we have bought a license, and the "client setup is wrong" and ask me: 

"can you please just post a question to Intel – regarding how to setup Intel vTune 2016 to use the license server on st-vlic01: 28518@st-vlic01.st.statoil.no"

So... can someone help?

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Ekaterina_L_Intel
338 Views

Hello David,

Can you please check if your system has correct time set up (not in past and not in future) and there is no expired license available locally under %ProgramFiles%/Common Files/Intel/Licenses  path?

Client set up installation guide: https://software.intel.com/en-us/articles/intel-software-license-manager-getting-started-tutorial#Setup_Clients_

Regards, Katya

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