vTune client / license

[David_W_13]

Hi,

When opening profiling results in vTune Amplifier XE I get the following error:

"License check failed. Cannot find valid license. Data cannot be displayed. Error 0x4000001f (No valid license) -- Your support services License expired. Buy a new license to use this version of the software."

However, my IT department insist that we have bought a license, and the "client setup is wrong" and ask me: 

"can you please just post a question to Intel – regarding how to setup Intel vTune 2016 to use the license server on st-vlic01: 28518@st-vlic01.st.statoil.no"

So... can someone help?

[Ekaterina_L_Intel]

Hello David,

Can you please check if your system has correct time set up (not in past and not in future) and there is no expired license available locally under %ProgramFiles%/Common Files/Intel/Licenses  path?

Client set up installation guide: https://software.intel.com/en-us/articles/intel-software-license-manager-getting-started-tutorial#Setup_Clients_

Regards, Katya