Need to program empty SPI of XL710, but getting "Access Error" message

[Gary8]

Trying to program XL710 (Error log in red

[root@dts gary]# ./nvmupdate64e -l gary.log -c x710.cfg

Intel(R) Ethernet NVM Update Tool
NVMUpdate version 1.37.34.4
Copyright(C) 2013 - 2021 Intel Corporation.

WARNING: To avoid damage to your device, do not stop the update or reboot or power off the system during this update.
Inventory in progress. Please wait [+.........]

Num Description Ver.(hex) DevId S:B Status
=== ================================== ============ ===== ====== ==============
01) Intel(R) Ethernet Controller XL710 n/a(n/a) 154B 00:001 Access error
Generic ID
02) Intel(R) I210 Gigabit Network n/a(n/a) 157B 00:002 Update not
Connection available

Tool execution completed with the following status: An error occurred when updating a firmware module.
Press any key to exit.
[root@dts gary]# cat gary.log
Intel(R) Ethernet NVM Update Tool
NVMUpdate version 1.37.34.4
Copyright(C) 2013 - 2021 Intel Corporation.

./nvmupdate64e -l gary.log -c x710.cfg

Warning: Cannot initialize port: [00:001:00:00] Intel(R) Ethernet Controller XL710 Generic ID
Config file read.
[root@dts gary]#

Heres the config file:

[root@dts gary]# cat x710.cfg
CURRENT FAMILY: 1.0.0
CONFIG VERSION: 1.14.0
;SKIP OROM: TRUE

; X710-TM CRVL
BEGIN DEVICE
DEVICENAME: XL710
VENDOR: 8086
DEVICE: 15FF
NVM IMAGE: X710-AT2_9p20_CFGID14p3.bin
;OROM IMAGE: BootIMG.FLB
EEPID: 8000D8CF
REPLACES: 80004AEE 80004BF5 80006717 80007955 800083AC 80008D10 800093D0 80009683 8000A056 8000A489 8000ABBE 8000B6CA 8000BD4B 8000C3D2 8000C918 8000CEC9 8000D061
RESET TYPE: REBOOT
END DEVICE

; nvmupdate.cfg generated on 02/07/2023, 12:42:18

[root@dts gary]#

Please advise.

[Gary8]

I may need eeupdate. Is this something you can provide?

Thanks in advance.

[CarlosAM_INTEL]

Hello, @Gary8:

Thank you for contacting Intel Embedded Community.

We received your request but we want to address the following question:

Could you please clarify if this request is related to a third-party design or if it is your own design? Please let us know the part number and the name of the manufacturer if it is a third-party device.

We are waiting for your answer.

Best regards,

@CarlosAM_INTEL.

[Gary8]

Hi, it is our design. 

[CarlosAM_INTEL]

Hello, @Gary8:

Thanks for your reply.

We received your answer but we want to address the following question to understand your request:

Could you please let us know the place of purchase of the cited Ethernet controller? 

We are waiting for your answer.

Best regards,

@CarlosAM_INTEL.

[Gary8]

I believe we purchase components, ICs, etc. from Mouser Electronics.  We are designing our own board. Thanks in advance.

[CarlosAM_INTEL]

Hello, @Gary8:

Thanks for your update.

You should address your questions related to the devices acquire through the cited company as a reference by filling out the form stated on the following website:

https://www.mouser.com/contact/sendusmessage?category=techsupport&type=reqtechinfo&keepthis=true&tb_iframe=true&height=488&width=530

Best regards,

@CarlosAM_INTEL.

[Gary8]

Huh...they are parts supplier. I am looking for tools to program the SPI since we are designing the board. I've seen many developers on this forum that encounters the challenges I am facing but they are left unanswered. Can you please review the question? Thank you in advance. 

[CarlosAM_INTEL]

Hello, @Gary8:

Thanks for your reply.

We sent an email to the address related to your account with information that may help you.

Best regards,

@CarlosAM_INTEL.