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When installing WES 7, the keyboard and mouse does not work. It prevent the installation to proceed further. Is it because the WES 7 installer does not include xhci driver for usb? Is there xhci driver available to download for Intel Atom E3825?

User1572924415454684
Débutant
‎11-05-2019 03:31 AM
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AlHill
Super utilisateur
‎11-05-2019 04:57 AM
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You need to ask Microsoft these questions.

 

Doc

 

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CarlosAM_INTEL
Modérateur
‎11-05-2019 02:14 PM
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Hello, @User15729244154546846492​:

 

Thank you for contacting Intel Embedded Community.

 

Could you please clarify if the affected project is your design or a third- party one? 

 

In case that it is a third-party device, could you please inform the name of the manufacturer, its model, the part number, and where its documentation is stated?

 

On the other hand, could you please let us know how many units of the project related to this circumstance have been manufactured? How many are affected? Could you please give the failure rate? Also, could you please list the sources that you have used to design it and if it has been verified by Intel?

 

Finally, could you please give pictures of the top side markings of the affected processors?

 

We are waiting for your answer to these questions.

 

Best regards,

@Mæcenas_INTEL​.

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