Intel Xeon-W11865MRE processor based hardware intermittent hang issue

[sed]

We are using Intel Xeon-W11865MRE processor. The hardware is a COM Express module. We are experiencing intermittent system hang with display output flicker. Graphics output is from intel graphics. Operating system is Linux 64-bit.

Sometimes we are getting following error, in the dmesg log

kernel: core: [Hardware Error]: Machine check events logged
kernel: core: [Hardware Error]: CPU 0: Machine Check: 0 Bank 6: ba0000400002008f
kernel: core: [Hardware Error]: TSC 0 MISC 80000000

kernel: core: [Hardware Error]: PROCESSOR 0:806d1 TIME 1732168054 SOCKET 0 APIC 0 microcode 3c

We have updated the microcode also. The issue still persists. After system reset, dmesg log is showing BERT: Errors from previous boot,

BERT: Error records from previous boot:
[Hardware Error]: event severity: fatal
[Hardware Error]:  Error 0, type: fatal
[Hardware Error]:   section type: unknown, 81212a96-09ed-4996-9471-8d729c8e69ed
[Hardware Error]:   section length: 0xa20

[Hardware Error]: Error 1, type: fatal

[Hardware Error]: section type: unknown, 81212a96-09ed-4996-9471-8d729c8e69ed

[Hardware Error]: section length: 0x220

Requesting help in identifying cause of above failure and solving the issue

[NormanS_Intel]

Hello sed,

Thank you for posting in the community!

To ensure you receive the most specialized assistance, we have a dedicated forum that addresses these specific concerns. Therefore, I will be moving this discussion to our Embedded Forum. This will allow our knowledgeable community and experts to provide you with timely and accurate solutions.

Best regards,

Norman S.

Intel Customer Support Engineer

[CarlosAM_INTEL]

Hello,  @sed:

Thank you for contacting Intel Embedded Support. 

We have received your request but we need to address the following questions to understand it:

Could you please clarify if this request is related to a design developed by you or by a third-party company?

Could you please let us know the name of the manufacturer, the part number, and where we can find the information if this request is related to a third-party design?

What is the Operating System (OS) related to the reported situation? 

We are waiting for your reply.

Best regards,

@CarlosAM_INTEL.

[sed]

We can share the details requested. As the details are confidential, We request you to provide a mail ID of Intel's customer support engineer. 

[CarlosAM_INTEL]

Hello, @sed:

Thanks for your reply.

We have sent an email to the address associated with this account.

Best regards,

@CarlosAM_INTEL.

[CarlosAM_INTEL]

Hello, @sed:

Thanks for your reply via email.

We would like to help you but we do not have the information to assist you with your request related to the cited third-party device stated in your email.

Due to this, you should address as a reference your consultations related to the cited third-party implementation using any of the channels mentioned on the following website:

https://www.adlinktech.com/en/askanexpert 

Best regards,

@CarlosAM_INTEL.