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I have seen a few post about the (2) I219-V showing in users DM but couldn't find anything on the above with two showing and not being able to remove one . I only have one port but my DM shows the two with the original showing an error and when I try and update the driver it tells me something to the effect of an error happened during the update refer to your manufacturer . The (2) I219-V seems to work but why am I showing two and the original has an error ? MB is a asus Maximus IX Apex.
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Try this procedure to uninstall the phantom network driver: https://www.intel.com/content/www/us/en/support/articles/000006656/network-and-i-o/ethernet-products.html
Leon
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The problem is they both show as active neither one is grey when I expand that field when i do a driver update on the original one without the (2) it finds it like it it's there and needs a driver but the update fails.
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Hello rfair4,
Thank you for posting in Intel Ethernet Communities.
Please provide the following details for us to check on your query.
1.) System Support Utility log of your system. This will allow us to check your Adapter details and configuration. This would also help us identify if you are using an OEM or retail version of Intel Ethernet Adapter. Kindly refer to the steps below.
a- https://downloadcenter.intel.com/product/91600/Intel-System-Support-Utility
b- Open SSU.exe
c- Mark the box "Everything" and then click "Scan".
d- When finished scanning, click "Next".
e- Click on "Save" and attach the file to a post.
2.) Have you tried to perform clean installation of the driver?
3.) Have you tried to disable and enable the NIC? If yes, once one of the NIC was enabled/disabled, what is the status of the other?
Looking forward to your response.
Best regards,
Crisselle C
Intel Customer Support
A Contingent Worker at Intel
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Hello rfair4,
We'd like to follow up the requested information for us to check on your query. If you have additional questions and clarifications, please let us know.
Awaiting to your reply.
Best regards,
Crisselle C
Intel Customer Support
A Contingent Worker at Intel
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Hello rfair4,
Good day!
Please be informed that we will now proceed in closing this request since we haven't received any response from our previous follow up. Should you have any other concern or assistance needed in the future, please do not hesitate to post a new question.
Best regards,
Crisselle C
Intel Customer Support
A Contingent Worker at Intel
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Hello rfair4,
Thank you for the reply. It seems you missed to provide the other details we have requested. This would also help us in checking your request. We are listing it again below for your convenience.
1.) Have you tried to perform clean installation of the driver?
2.) Have you tried to disable and enable the NIC? If yes, once one of the NIC was enabled/disabled, what is the status of the other?
3.) We hope you don't mind generating another SSU log of your system and ensure to Mark the box "Everything" and then click "Scan".
We hope to hear from you soon.
Best regards,
Crisselle C
Intel Customer Support
A Contingent Worker at Intel
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Yes i tried a clean install when I upgraded my system and that was when it occurred if I remember correctly . The report attached is with the error one disabled the other functions as it should I think ? It doesn't seem to be effecting anything . It's the simple fact of having that error out device in my tree annoys me .
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Hello rfair4,
Thank you for the reply.
We understand that this is an Ethernet controller that's embedded with Asus system. With this, we'd like to check if you have tried the driver provided by your manufacturer to check if the issue would still occur.
Please also be informed that for OEM on-board Ethernet controller, it would be best if you can get in touch with Asus for further support since they might have customized drivers and software to enable or alter features on your system. They are in best position where you can seek assistance so you don’t lose features or customizations of the Ethernet controller. You may visit this link for Support Options for Intel® Ethernet Controllers
Looking forward to your response.
Best regards,
Crisselle C
Intel Customer Support
A Contingent Worker at Intel
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Yes I tried all the things you suggested of fresh clean install and using the asus driver in attemps to solve the issue and they didn't work. Was hoping asus had released an updated bios or driver to address it but not at this time .
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Hello rfair4,
We appreciate your response and i'm sorry to hear that even driver from Asus didn't help to resolve the issue.
Kindly share the error message showing on the I219-V. This would help us in further checking the issue.
Looking forward to hear from you.
Best regards,
Crisselle C
Intel Customer Support
A Contingent Worker at Intel
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Hello rfair4,
Good day!
We'd like to follow up the error message showing on the I219-V as this would help us in further checking the issue.
Awaiting to your reply.
Best regards,
Crisselle C
Intel Customer Support
A Contingent Worker at Intel
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Hello rfair4,
How are you today?
Please be informed that we will now proceed closing this request since we haven't received any response from our previous follow up. Just in case you have any other concern or assistance needed in the future, please do not hesitate to post a new question.
Best regards,
Crisselle C
Intel Customer Support
A Contingent Worker at Intel
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