Firmware version (XX710 Ethernet Series) not updated after NVM update, how to solve it ?

[rlaur7]

After applying with success 700Series_NVMUpdatePackage_v7_20_Linux .tar for 25G NIC, the firmaware versio is no more set

sudo ethtool -i ens3f1

driver: i40e

version: 2.8.20-k

firmware-version: 0.0.0

[rlaur7]

For the support

[Caguicla_Intel]

Hello rlaur7,

Thank you for posting in Intel Ethernet Communities. 

Based on the inv.log you have provided, we have confirmed that you are using HPE Original equipment manufacturer (OEM) version of Intel Ethernet adapter. For OEM version, we highly suggest to use the NVM update provided by your manufacturer as the NVM that can be downloaded on our site is intended for Intel Retail adapters. Your manufacturer might have customized drivers and software to enable or alter features, or provide improved operation on the adapter.

It was also indicated on the logs that the NVM Version of your Intel(R) Ethernet Network Adapter XXV710-2 is 7.16(7.10). It would be best to seek an assistance from HP so you don’t lose features or customizations of the Ethernet adapter.  

Let us know if you have additional questions or clarifications on this matter.

We look forward to hear form you.

Should there be no response, we will follow up after 3 business days.

Best regards,

Crisselle C

Intel® Customer Support

[Caguicla_Intel]

Hello rlaur7,

Good day!

We'd like to check if you were able to request an assistance form HP support. In case you have additional questions and clarifications, please let us know and we will be glad to be of help.

Awaiting to your response.

We will follow up after 3 business days in case we don't receive a reply from you.

Best regards,

Crisselle C

Intel® Customer Support

[Caguicla_Intel]

Hello rlaur7,

How are you today?

Please be informed that we will now close this request since we haven't received any response from our previous follow ups. Just feel free to post a new question if you may have any other inquiry in the future.

May you have an amazing day ahead!

Best regards,

Crisselle C

Intel® Customer Support