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IPv6 multicast flood during sleep from i219-LM

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I have a Problem with the I219-LM network interfaces, when the Machines going to sleep.

They massivly flood the Network with ICMPv6 Multicast Listener Report.

I tried the latest Driver, but nothing changed.

 

OS:Windows10 Pro

Model number:ProDesk 600 G5 SFF

Computer maker:HP

Driver:12.18.9.11 Rev.P

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Hello ybb,


I hope you are having a good day!


Please be informed that we will now close this request since we haven't received any response from our previous follow ups. If you need any additional information, please submit a new question as this thread will no longer being monitored.


Thank you for choosing Intel!


Best regards,

Crisselle C

Intel® Customer Support


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Hello ybb,

 

Thank you for posting in Intel Ethernet Communities. 

 

Please provide the System Support Utility log of your system. This will allow us to check your Adapter details and configuration. Kindly refer to the steps below.

a- Go to https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91... download the software.

b- Open SSU.exe

c- Mark the box "Everything" and then click "Scan".

d- When finished scanning, click "Next".

e- Click on "Save" and attach the file to a post.

 

We look forward to your response.

 

In case we don't hear from you, we will follow up after 3 business days.

 

Best regards,

Crisselle C

Intel® Customer Support

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Novice
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Thank you very much for contacting me.

We will attach the file, so please investigate.

 

 

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Hello ybb,

 

You are welcome. We appreciate your swift response.

 

Please allow us to check on the provided information. Rest assured that we will give you an update as soon as there is any findings but no later than 3 business days.

 

Hoping for your kind patience.

 

Best regards,

Crisselle C

Intel® Customer Support

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Hello ybb,

 

Thank you for the patience on this matter.

 

Please share if have other systems with the same setup that is/are working fine?

 

Have you also tried disabling power management setting on the NIC to further isolate the issue? Based on the provided SSU, the power management is enabled.

Power Management (Low Power):"Active: Yes, Enable: Yes"

 

We look forward to your reply.

 

In case we don't hear from you, we will follow up after 3 business days.

 

Best Regards,

Crisselle C

Intel Customer Support

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Novice
529 Views

It doesn't always happen during sleep, so it's unclear 

if other machines are working properly.

This has occurred on at least two computers.

 

After several months of network trouble, we finally identified

the communication that caused the trouble by packet capture.

It's not always happening, so it's difficult to change computer 

settings and wait for it to reappear.

 

I hope that you can confirm that it is not a driver malfunction

as in the case of the i217-LM.

 

https://forums.intel.com/s/question/0D70P0000068HFGSA2/ipv6-multicast-flood-during-sleep-from-i217lm

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Hello ybb,

 

Thank you for the prompt reply.

 

Please allow us to further investigate the issue you are having. We will give you an update as soon as possible but no later than 3 business days.

 

Hoping for your patience.

 

Best Regards,

Crisselle C

Intel Customer Support

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Hello ybb,

 

Good day!

 

While we checking on this issue, can you share where was the loaded driver downloaded from? You may also share the link with us. As we noticed that the driver was version 12.18.9.11 and the latest generic driver from Intel is 12.18.9.10.

 

We look forward to your response.

 

In case we don't receive a reply, we will follow up after 3 business days.

 

Best Regards,

Crisselle C

Intel Customer Support

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Novice
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Hello ybb,

 

Thank you for the prompt reply.

 

Since you are using the driver from HP, your manufacturer might have altered the features, incorporated customizations, or made other changes to the software or software packaging they provide. To avoid any potential installation incompatibilities on your OEM system, Intel recommends that you check with your OEM as they are in best position where you can seek assistance so you don’t lose features or customizations of the Ethernet controller. 

 

We'd also like to know if you have already tried the generic driver from Intel website and checked if your controller have the same behaviour as before.

https://downloadcenter.intel.com/download/22283/Intel-Ethernet-Adapter-Complete-Driver-Pack

 

We look forward to your response.

 

In case we don't hear from you, we will follow up after 3 business days.

 

Best Regards,

Crisselle C

Intel Customer Support

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Novice
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Again, we investigated for similar problems elsewhere.

Similar postings have been made in this community before, 

but at that time it remains an OEM responsibility and has 

not been resolved.

 

This is a problem with Lenovo and HP computers and is 

due to the i219-LM.

When the same problem occurred with the i217-LM, it 

was ultimately due to your driver.

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Hello ybb,

 

Thank you for the update.

 

While we are further investigating on this, please confirm if you have also tried the driver that can be downloaded from Intel website as mentioned on my previous post.

 

Awaiting to hear from you.

 

We will follow up after 3 business days in case we don;'t receive a reply from you.

 

Best Regards,

Crisselle C

Intel Customer Support

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526 Views

Hello ybb,

 

Good day!

 

You have mentioned that this issue has occurred on at least two computers. We hope you don't mind sharing the brand and model of the other computer.

 

Please also confirm if you have already tried the driver that can be downloaded from Intel website as mentioned on our previous post.

 

Awaiting to hear an update from you.

 

We will follow up after 3 business days in case we don't receive a reply from you.

 

Best Regards,

Crisselle C

Intel Customer Support

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Novice
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Sorry for insufficient explanation.

 

Both are the same models below

 

OS:Windows10 Pro

Model number:ProDesk 600 G5 SFF

Computer maker:HP

Driver:12.18.9.11 Rev.P

 

When I examined the packet capture at two different

times when the network trouble occurred, I was able

to identify these two mac addresses.

 

Therefore, we decided that it was not a network device

problem and posted it to this community.

 

I have dozens of PCs of the same model, and I have not tried

the driver you gave me yet because the cause and conditions

of occurrence are not clear.

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Hello ybb,

 

Thank you for the reply.

 

You mentioned that you have dozens of PCs of the same model. Can you share if you are encountering the same issue on the said PCs? If not, we would highly appreciate if you can also provide SSU logs as this would help us to further investigate the issue. Kindly refer to the steps below on how to extract the logs.

a- Go to https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91... download the software.

b- Open SSU.exe

c- Mark the box "Everything" and then click "Scan".

d- When finished scanning, click "Next".

e- Click on "Save" and attach the file to a post.

 

Looking forward to your response.

 

We will follow up after 3 business days in case we don't receive a reply from you.

 

Best Regards,

Crisselle C

Intel Customer Support

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Novice
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This has happened on at least two computers of the same model.

However, it is unclear whether other PCs of the same model

are not experiencing the problem, are not in a state that causes the problem,

or are not occurring only when capturing packets.

 

In such a situation, it is possible to provide SSU logs other than two computers.

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Hello ybb,

 

Appreciate your response.

 

Since you mentioned that it is possible to provide SSU logs other than two computers, will you please provide SSU log from one of your 'other computer' that you think it is working fine and without any issue?

 

Awaiting to hear from you.

 

We will follow up after 3 business days in case we don't receive a reply from you.

 

Best Regards,

Crisselle C

Intel Customer Support

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526 Views

Hello ybb,

 

Good day!

 

We'd like to check if you have received our previous message. If you do, please provide the requested file to further investigate the issue.

 

We look forward to your reply.

 

In case we don't hear from you, we will follow up after 3 business days.

 

Best Regards,

Crisselle C

Intel Customer Support

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Novice
526 Views

 

Can you please wait a little longer for SSU log because other work is busy?

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Hello ybb,

 

Thank you for the update.

 

Sure, that won't be a problem. We will be patiently waiting for the SSU logs and in case we don't hear from you, we will follow up after 5 business days.

 

May you have a great day ahead!

 

Best Regards,

Crisselle C

Intel Customer Support

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