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Intel I225-V unable install driver

SHIZUKU
Beginner
4,191 Views

Hello, I have problems with my ASUS ROG STRIX B550-A GAMING WI-FI motherboard

 

The ethernet controller can not install driver, and in the device manager page, the I225-V can not be recognition, so I find it in the other device but not in the network adapter.

 I have tried to download and install drivers on ASUS and intel official website, but it's not working

Then, I find this adapter’s deviceID: 

 

PCI\VEN_8086&DEV_15FD&SUBSYS_00008086&REV_01

 

That is abnormal,  because other B550-A's adapter deviceID is DEV_15F3, not DEV_15FD, and I can't find my mobo's adapter deviceID(DEV_15FD) in ASUS and Intel official diriver e2f.inf ,but find DEV_15F3

 

I don't know why my mobo's adapter is another deviceID, even I has try force install DEV_15F3's driver (E15F3NC.DeviceDesc), of courese it doesn't working.

 

I'm waiting for your answer

 

 

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4 Replies
B_Y
Employee
4,148 Views

Hi SHIZUKU,


Thank you for posting in Intel Ethernet Communities.

An Intel I225-V was distributed to OEM/vendor to have own build, configuration and settings.

There is known issue for ASUS & Gigabyte mobo:

https://www.intel.com/content/www/us/en/support/articles/000057261/ethernet-products/gigabit-ethernet-controllers-up-to-2-5gbe.html


It may also due to related to OS/windows version:

https://www.intel.com/content/www/us/en/support/articles/000058032/ethernet-products/gigabit-ethernet-controllers-up-to-2-5gbe.html


You may also try use this complete Driver Pack

https://www.intel.com/content/www/us/en/download/15084/intel-ethernet-adapter-complete-driver-pack.html?cache=1663009402


May I ask following info for our reference:

-OS version and Build

-System report: The Intel® System Support Utility for Windows

https://www.intel.com/content/www/us/en/support/articles/000008563/ethernet-products.html?wapkw=ssu


We'll be waiting for your response.


Best regards,

BY_Intel

Intel Customer Support


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B_Y
Employee
4,103 Views

Hi SHIZUKU,


We would like to follow up on your request.


In our last interaction we provided you with the following suggestion here:

It may also due to related to OS/windows version:

https://www.intel.com/content/www/us/en/support/articles/000058032/ethernet-products/gigabit-ethernet-controllers-up-to-2-5gbe.html


You may also try use this complete Driver Pack

https://www.intel.com/content/www/us/en/download/15084/intel-ethernet-adapter-complete-driver-pack.html?cache=1663009402


May I ask following info for our reference:

-OS version and Build

-System report: The Intel® System Support Utility for Windows

https://www.intel.com/content/www/us/en/support/articles/000008563/ethernet-products.html?wapkw=ssu


We would like to know if you’ve been able to try our suggestion(s). 


In case you did, we would highly appreciate if you would let us know the outcome of these.

We will be waiting for your response.


Best regards,

BY_Intel

Intel Customer Support


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B_Y
Employee
4,038 Views

Hi SHIZUKU,


I hope this message finds you well. I am just sending a follow up if you have any questions from the previous post.

You may also try use this complete Driver Pack

https://www.intel.com/content/www/us/en/download/15084/intel-ethernet-adapter-complete-driver-pack.html?cache=1663009402


May I ask following info for our reference:

-OS version and Build

-System report: The Intel® System Support Utility for Windows

https://www.intel.com/content/www/us/en/support/articles/000008563/ethernet-products.html?wapkw=ssu


We would like to know if you’ve been able to try our suggestion(s). 

Looking forward to hear from you.


Best regards,

BY_Intel

Intel Customer Support


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B_Y
Employee
3,982 Views

Hi SHIZUKU,


Since we have not seen an update for several days, if you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards,

BY_Intel


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