Re:Intel i219-V System interrupts after WOL when Machine is awake - Page 2

pembertj · ‎12-04-2020

We are running into an issue where I work with all computer models having Intel i219-V network cards. Basically if a computer is awake and our management system send it a WOL magic packet, it will cause System Interrupts to eat up 10-25% of the CPU indefinitely until the machine is restarted. I cannot just disable WOL as we need it for management purposes.

Disabling the WOL/magic packet features makes the issue not happen

I have ran into this issue while running the following drivers for i219-V network cards:

12.27.10.7

12.17.10.8

12.18.8.9

There were more driver versions as well but I do not have them written down. Has anyone ran into this issue before or have a fix?

Caguicla_Intel · ‎01-21-2021

Hello pembertj,

Good day!

We'd like to inform you that this request is still under investigation. We will send an update as soon as there is any findings but no later than 2-4 business days.

Thank you for your kind understanding.

Best Regards,

Crisselle C

Intel® Customer Support

Caguicla_Intel · ‎01-27-2021

Hello pembertj,

How are you doing?

We sincerely apologize for the delay as we are thoroughly checking on this. Please give us more time to look into this. Rest assured that we will update you as soon as we heard from our engineers but not later than 3-5 business days.

Best Regards,

Crisselle C

Intel® Customer Support

Caguicla_Intel · ‎01-31-2021

Hello pembertj,

Good day!

We hope you don't mind providing the additional information below requested by our engineering team. This would help us with the investigation.

1.Do you have any logs or screenshots to share on how you confirmed the problem? What we have as of the moment is the SSU. Do you have Windows System Event logs (system and application) or other logs that you can provide to confirm?

2.If you connect two Dell systems to do Wake on LAN, can you still reproduce the issue?

3.Can you share if you already tried the latest 25.6 (12.19.1.32) that we previously suggested?

https://downloadcenter.intel.com/download/22283/Intel-Ethernet-Adapter-Complete-Driver-Pack

Awaiting to your reply.

Should there be no response from you, I’ll make sure to reach out after 3 business days.

Best Regards,

Crisselle C

Intel® Customer Support

pembertj · ‎02-01-2021

1). I'm not sure if System Interrupts show up in any logs. I can watch system interrupts sit at 0% cpu. I send a WOL packet from another computer and the system interrupts go up to 15%-20% CPU. Disabling and re-enabling the network card will make the System Interrupts go back down to 0% CPU again.

https://i.imgur.com/TrzU0vA.png

2) Yes if I put two Dell machines on the network and send a WOL to one of them (with I219-V) it will still cause the issue.

3). The issue still seems to happen after putting the network card to 25.6 (12.19.1.32)

1.Do you have any logs or screenshots to share on how you confirmed the problem? What we have as of the moment is the SSU. Do you have Windows System Event logs (system and application) or other logs that you can provide to confirm?

2.If you connect two Dell systems to do Wake on LAN, can you still reproduce the issue?

3.Can you share if you already tried the latest 25.6 (12.19.1.32) that we previously suggested?

Caguicla_Intel · ‎02-01-2021

Hello pembertj,

Appreciate your swift response.

Please allow us to forward your response to our engineers. We will get back to you as soon as we heard any feedback from them but no later than 2-4 business days.

Best Regards,

Crisselle C

Intel® Customer Support

Caguicla_Intel · ‎02-08-2021

Hello pembertj,

Good day!

Please be informed that we already communicated the information you provided to our engineers. We are currently waiting to hear from them and rest assured that we will send an update as soon as they get back to us but no later than 2-4 business days.

Hoping for your kind patience.

Best Regards,

Crisselle C

Intel® Customer Support

pembertj · ‎02-09-2021

Sounds good. Just to clarify. We see this issue when the machine is already awake, and another WOL packet is sent to it (by one of the various application deployments we have going to the machine through SCCM). Not sure if I had mentioned that before

Caguicla_Intel · ‎02-16-2021

Hello pembertj,

I hope you are doing good! Rest assured that the additional information will be shared to our engineers.

Currently, we are still waiting to hear from them. We will post on this thread as soon as we heard from them but no later than 2-4 business days.

Thank you for your kind understanding.

Best Regards,

Crisselle C

Intel® Customer Support

Caguicla_Intel · ‎02-22-2021

Hello pembertj,

Good day!

Please be informed that this request is still escalated to our engineers. We will give you an update as soon as possible but no later than 2-5 business days.

We sincerely apologize for the delay and inconvenienced that this might have caused on your end.

Best Regards,

Crisselle

Intel® Customer Support

Caguicla_Intel · ‎03-01-2021

Hello pembertj,

How are you doing?

We'd like to inform you that we are still checking on this request. We hope you don't mind giving us additional time on this and we'll get back to you as soon as we heard from our engineering team but no later than 2-5 business days.

Thank you for your kind understanding.

Best Regards,

Crisselle

Intel® Customer Support

pembertj · ‎03-01-2021

Thanks for the update I am fine waiting for a solution!

Caguicla_Intel · ‎03-09-2021

Hello pembertj,

Good day!

Please be informed that we are still waiting for the feedback form our engineering team. Rest assured that we will give you an update as soon as there is any findings but no later than 3-5 business days.

Our sincerest apologies for the delay on this matter.

Best Regards,

Crisselle

Intel® Customer Support

Combo · ‎03-15-2021

Hi Intel Expert:

We have same symptoms on LOM with i219LM after WOL. Seek for the solution, thank you!!!

Description
CPU 0 will always run at 60% usage or higher while WOL packet is sent to PC when PC is on.

==> The CPU 0 usage will be down if PC is restart/reconnect the network/disable network card, and recovery.
==> Want to know why it's, do we have solution to fix the problem.

Caguicla_Intel · ‎03-16-2021

Hello Hello pembertj,

Good day!

Please be informed that this query is still under investigation. Rest assured that we will send an update as soon as possible but no later than 2-4 business days.

Hello Combo,

Thank you for raising this issue with us.

We will let our engineers know that you are also having the same issue. Please continue to monitor this thread for the updates.

Best regards,

Crisselle C

Intel® Customer Support

Caguicla_Intel · ‎03-22-2021

Hello pembertj and Combo,

Thank you for the patience on this matter.

Please see below information for the update from our engineering team.

This could be BIOS related issue. Dell is already investigating. We highly suggest to also contact Dell for further assistance.

Please visit this link for Computer Manufacturer Support Websites

https://www.intel.com/content/www/us/en/support/topics/oems.html

Here is Dell's official Support site

https://www.dell.com/en-us?~ck=cr

Please be informed that we will now close this request. Just feel free to post a new question if you may have any other inquiry in the future as this thread will no longer be monitored.

Best regards,

Crisselle C

Intel® Customer Support