Hello Anonymous256,
Thank you for posting on the Intel® communities.
To better assist you please provide the following report and information to continue with your support request.
1-Please run the following tool and attach the report generated.
-Intel® System Support Utility (Intel® SSU)
Download link: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
• Open the application and click on "Scan" to see the system and device information
• By default, Intel® SSU will take you to the "Summary View".
• Click on the menu where it says "Summary" to change to "Detailed View".
• To save your scan, click on "Next", then "Save".
* Use the option under the reply window to attach the report to the thread (Drag and drop here or browse files to attach).
-Are you having issues with WIFI, Bluetooth, or ethernet?
-Do you remember if this issue happened after a new OS update or driver update?
-Is this issue happening at home, office environment, or both?
-Is this the original adapter that came pre-installed in your system or have you changed/installed a new adapter recently?
-Have you checked if this issue happens on different networks?
-Were you able to have your wireless connection in a normal/expected performance before?
-Have you installed any recent software or hardware in your system?
-Have tried a roll back to a previous driver version for testing?
-Have you rebooted your access-point, router, modem?
-Would you mind providing me a picture or a video of the way the adapter is connected to your motherboard in case your computer is a desktop system?
I look forward to hearing from you.
Regards,
Victor G.
Intel Technical Support Technician
