Network Adapter - Can't connect to internet - 1210 Gigabit Network Connection trouble starting

[Kel108]

My ethernet adapter is not connecting to the internet - this started happening after installing some driver updates - not sure which one offhand but I did notice the following after I recently updated the 1210 Gigabit Network Connection driver

I have an Intel Nuk - hades canyon 

This came to my attention after my remote desktop connection to my intel Nuk would connect and then disconnect and then I could not ping the ip address of the Intel Nuk - I went into the actual nuk and noticed the following error:

Event 411, Kernal-PnP
the following message was displayed in the event viewer

Device PCI\VEN_8086&DEV_157B&SUBSYS_00008086&REV_03\4&1d2c348d&0&00E1 had a problem starting.

Driver Name: oem22.inf
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Service: e1rexpress
Lower Filters:
Upper Filters:
Problem: 0x15
Problem Status: 0x0

Maybe that is why - other suggestions welcome

[Kel108]

Well I rolled back the driver for the 1210 Gigabit Network Connection and I was able to connect to the internet again. 

I am sure the intel tool will ask if I want to update that again - i hope it work when I try but for now I don't want to deal with the hassle

[Mike_Intel]

Hello Kel108,

Thank you for posting in Intel Ethernet Communities. 

For us to further check the issue, please provide the following details.

1. What is the complete model of your Intel NUC?
2. Are having issues with wired or wireless connection?
3. Can you share the link of the driver that is having issues?

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

Best regards,

Michael L.

Intel® Customer Support

[Mike_Intel]

Hello Kel108,

I hope you're having a wonderful day. I am just sending a follow up on the information that we requested for us to further assist you. We will wait for your reply.

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

Best regards,

Michael L.

Intel® Customer Support

[Mike_Intel]

Hello Kel108,

I hope this message finds you well. I am just sending another follow up on the information that I requested. Since we have not heard back from you, I need to close this inquiry. 

If you need any additional information, please submit a new question as this thread will no longer be monitored.

Thank you and stay safe.

Best regards,

Michael L.

Intel® Customer Support