Network interface firmware update failure

[AKhud3]

My motherboard is Supermicro X11SPW-CTF. There is dual LAN with 10GBase-T with Intel® X722 + X557 on board. I have tried flash original network interfaces firmware version 3.45 to newer 3.50 using nvmupdatew64e utility. And I have power lost during update. Both interfaces doesn't work now. Is it possible to restore workability of the network interfaces? Here is log of my recovery tries:

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D:\nvmupdatew64e.exe -i -o inv_xml.txt -l inv.txt

D:\type inv.txt

Intel(R) Ethernet NVM Update Tool

NVMUpdate version 1.32.20.30

Copyright (C) 2013 - 2018 Intel Corporation.

nvmupdatew64e.exe -i -o inv_xml.txt -l inv.txt 

Inventory

[00:025:00:00]: Intel(R) Ethernet Connection X722 for 10GBASE-T

Flash inventory started.

Shadow RAM inventory started.

Error:  LAN MAC address cannot be read.

Shadow RAM inventory finished.

Flash inventory failed.

[00:025:00:00]: Intel(R) Ethernet Connection X722 for 10GBASE-T

DEVICE IS IN RECOVERY MODE!

Vendor         : 8086

Device         : 37CC

Subvendor       : 8086

Subdevice       : 35CF

Revision        : 8

LAN MAC        : 000000000000

Alt MAC        : 000000000000

SAN MAC        : 000000000000

ETrackId        : 00000000

NVM Version      : n/a(n/a)

PBA          : n/a

VPD status       : Not set

VPD size        : 0

NVM update       : No config file entry

 checksum       : Invalid

OROM update      : No config file entry

 CIVD         : 0.0.0

D:\type inv_xml.txt

<?xml version="1.0" encoding="UTF-8"?>

<DeviceInventory lang="en">

    <Instance vendor="8086" device="37CC" subdevice="35CF" subvendor="8086" bus="25" dev="0" func="0" PBA="n/a" port_id="Port 1 of 1" display="Intel(R) Ethernet Connection X722 for 10GBASE-T">

        <Module type="NVM" recovery="1" version="00000000">

        </Module>

    </Instance>

</DeviceInventory>

-----------------------------------

D:\nvmupdatew64e.exe -l update.txt

Intel(R) Ethernet NVM Update Tool

NVMUpdate version 1.32.20.30

Copyright (C) 2013 - 2018 Intel Corporation.

WARNING: To avoid damage to your device, do not stop the update or reboot or power off the system during this update.

Inventory in progress. Please wait [**-.......]

Num Description             Ver.(hex) DevId S:B  Status

=== ================================== ============ ===== ====== ==============

01) Intel(R) Ethernet Connection X722   n/a(n/a) 37CC 00:025 RECOVERY

  for 10GBASE-T                        available

Options: Adapter Index List (comma-separated), [A]ll, e[X]it

Enter selection:A

Update in progress. This operation may take several minutes.

[*-........]

Num Description             Ver.(hex) DevId S:B  Status

=== ================================== ============ ===== ====== ==============

01) Intel(R) Ethernet Connection X722   n/a(n/a) 37CC 00:025 RECOVERY

  for 10GBASE-T                        failed

Tool execution completed with the following status: Cannot restore manufacturing data.

Press any key to exit.

D:\type update.txt

Intel(R) Ethernet NVM Update Tool

NVMUpdate version 1.32.20.30

Copyright (C) 2013 - 2018 Intel Corporation.

nvmupdatew64e.exe -l update.txt

Config file read.

Inventory

[00:025:00:00]: Intel(R) Ethernet Connection X722 for 10GBASE-T

    Flash inventory started.

    Shadow RAM inventory started.

Error:  LAN MAC address cannot be read.

    Shadow RAM inventory finished.

    Flash inventory failed.

Update

[00:025:00:00]: Intel(R) Ethernet Connection X722 for 10GBASE-T

    Flash update started.

Error:  Flash update failed.

---------------------------------

D:\type 000000000000\.rollback.cfg

;File generated automatically by NVMUpdate tool

CONFIG VERSION: 1.13.0

BEGIN DEVICE

DEVICENAME: Intel(R) Ethernet Connection X722 for 10GBASE-T

VENDOR: 8086

DEVICE: 37CC

SUBVENDOR: 8086

SUBDEVICE: 35CF

NVM IMAGE: 000000000000\000000000314.bin

IMAGE DOWNGRADE: TRUE

BEGIN PHY: ID=1540242

IMAGE: 000000000000\000000000314_phy0.bin

DOWNGRADE: TRUE

END PHY

END DEVICE

D:\nvmupdatew64e.exe -r -m 000000000000 -l rollback.txt

D:\type rollback.txt

Intel(R) Ethernet NVM Update Tool

NVMUpdate version 1.32.20.30

Copyright (C) 2013 - 2018 Intel Corporation.

nvmupdatew64e.exe -r -m 000000000000 -l rollback.txt 

Warning: Device with MAC address 000000000000 not found.

-------------------------------------

Please help!

Thanks in advance,

Anton.

[Mike_Intel · Accepted solution]

Hello AKhud3, Thank you for posting in Intel Ethernet Communities. Since both Intel® X722 and Intel® X557 are on board, you may try updating the BIOS of the board. Regarding the BIOS update, please contact Supermicro on how to update the BIOS. If you have questions, please let us know. Best regards, Michael L. Intel Customer Support Under Contract to Intel Corporation

[AKhud3]

Hi Michael.

Thank You for the answer. Supermicro support sent me special tool for recovering. And it's ok now.

Best regards,

Anton.

[sdillingham]

Do you by chance still have the file from supermicro, i am having the same issue

[Gael]

Hello,

Today I have the same problem with my network card, but this is not on supermicro but on intel S2600WF0 board. Do you have same tool regarding intel products?

Thanks for help

[mohdabdulasim]

Hello,

I have the same problem with my network card intel x722, while upgrading firmware PC got stuck and after restart the PC network card disappear. Unbale to upgrade / recover the firmware. Could you please assist me to recovery procedure or atleast working back my ethernet adaptor. Currently  PC OS is Windows 11 224H2.

Thanks for help

[Gael]

Hello,

When the card is stuck, there are no solutions. I resolve issue by downgrading the bios of server to previous and update again to latest.

I was surprised but the bios of server has the firmware of the card included in.

Hope it will help,