No Killer Control Center in Microsoft Store

[yalajules]

Hi,

When I was  clicking on The killer control center link in task bar, it said "Service not working".

I uninstall the killer performance suite the I did a clean reinstallation of last killer driver performance suite UWD (x64) with no problem.

But at step "install killer Control center", the link to the microsoft store didn't work.

I searched in the Microsoft Store Killer Control Center : no such app.

So now I can't control my wifi card (Q.O.S for example).

Have you got the same problem, and what to do to repair that ?

Tx you

[Achilles_Intel]

Hello yalajules,

Thank you for posting in Intel Ethernet Communities.

Please allow us to route this inquiry to the concerned team. They will reach out to you as soon as possible.

Let us know if you have further questions or need clarifications.

Thank you for patience.

Best regards,

Achilles M.

Intel Customer Support

[JosueO_Intel]

Hello yalajules,

Thank you for posting on the Intel communities. In order to have a better understanding of the issue, please share with us the following information: 

1. Is this a desktop or a laptop?
2. Have you tried using the drivers provided by the OEM?
3. Is this the original adapter of the system?
4. Short video of the issue. 

Also, please download and install the Intel System Support Utility (Intel SSU):

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 

Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View".  

Click on "Next", save the report and attach it to your response.

Regards, 

Josue O.  

Intel Customer Support Technician

[yalajules]

Tx for response.

1. My computer is a laptop (dell xps 13 2020).
2. I tried by Intel Driver Suport only.
3. I Don't know
4. Here are 2 little videos.

[JosueO_Intel]

Hello yalajules,

Thank you for the information provided, we noticed that on Dell's website with the drivers for your system they included a download for the Killer Control Center Application, please try downloading the version that Dell provides and let us know if the issue persists. 

You can check the link here:

https://www.dell.com/support/home/en-us/product-support/product/xps-13-9310-2-in-1-laptop/drivers

Regards, 

Josue O.  

Intel Customer Support Technician

[yalajules]

I already did that. It's always the same problem.

Why is there no place where we can download that killer control center ? This situation is so amazing !

[JosueO_Intel]

Hello yalajules,

Thank you for the information provided.  

I will proceed to check the issue internally and post back soon with more details. 

Regards, 

Josue O.  

Intel Customer Support Technician

[Alberto_R_Intel]

Hello yalajules, I just received an update on this matter.

While we are still working on this case, please try the following:

Check the "Apps and Features" menu and make sure that all Killer instances are uninstalled.

Perform a reset of the network drivers by going to the start menu, type in network reset, and then select the option to restart. 

After that, try an installation from the Microsoft store normally. You also have the alternative to try an install from here:

https://www.intel.com/content/www/us/en/download/19779/intel-killer-performance-suite.html

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello yalajules, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

yalajules, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.

Regards,

Albert R.

Intel Customer Support Technician