No intel ethernet driver

[wentax]

Hi. My pc recently got slow, and the internet disconnect often. My internet speed and ping is fine so i don't know what could be the problem, but today i found out that i don't have an Intel ethernet driver. When i downloaded the intel wired driver form Intel's network adapter driver page and installed it, it said "no intel network connection found on this computer". Searched methods how to install the driver, but couldn't really find any solution. In the device manager i don't have any Intel(R) driver, only a realtek one. Could somebody help me how to install it?
Ps.: ( I don't know what that "select location" is when making that post so sorry for choosing the wrong one)

[AlHill]

You do not have an Intel LAN device, thus no Intel network connection.

Also, you should be posting here:

https://community.intel.com/t5/Ethernet-Products/bd-p/ethernet-products

A moderator will move your thread.

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[Waiting for Windows 12]

[Caguicla_Intel]

Hello wentax,

Thank you for posting in Intel Ethernet Communities. 

We'd like to follow up the Intel System Support Utility logs. This will allow us to check your Adapter details and configuration. Kindly refer to the steps below on how to extract the lgos.

a- Go to https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

b- Open SSU.exe

c- Mark the box "Everything" and then click "Scan".

d- When finished scanning, click "Next".

e- Click on "Save" and attach the file to a post.

Looking forward to your reply. 

We will follow up after 3 business days in case we don't hear from you. 

Best regards,

Crisselle C.

Intel® Customer Support

[wentax]

Dear Crisselle,
Here is the result of the scan.

Thank you for your help,

Adam

[Caguicla_Intel]

Hello wentax,

Thank you for providing the requested information.

After checking the SSU logs, your system does not come with Intel Ethernet connection. This is the reason why you encountered error "no intel network connection found on this computer" while installing the driver. 

Your Asus P8H61-M LX2 comes with Realtek PCIe GbE Family Controller. Kindly contact your System manufacturer for the correct driver for your system. Unfortunately, this is already out of our scope and Asus are in best position where you can seek assistance.

Here is the list of System Manufacturers

https://www.intel.in/content/www/in/en/support/contact-intel.html?tab=system-manufacturers

Asus Support site

https://www.asus.com/us/support/

If you don't have any additional assistance needed, please be informed that we will now close this request. Just feel free to post a new question if you may have any other inquiry in the future as this thread will no longer be monitored.

Stay safe and have an amazing weekend ahead!

Best regards,

Crisselle C.

Intel® Customer Support

[xiibane]

@Caguicla_Intel  Hi can you check on mine as well? My computer does not have any intel adaptors and I do not have Intel 82579LM Gigabit Network Connection for me to use my ethernet cable. Please help. Here is the result of my scan.

[Sliski]

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Please help

[SugarD-x]

I have this same issue. The Intel Driver & Support Assistant keeps telling me I need to update this driver, but the application gives me the same error message about not having an Intel network adapter on my computer. This makes no sense.

[AlbeyR]

Same problem... no intel connection but intel nic is on board... 

[nixo1]

can someone find the problem with my Pc?

thanks

nico

[n_scott_pearson]

@nixo1,

Yes we can attempt to help you - but not here and not with the information you have (not) provided.

Open your own conversation (using the Post a Question button on the appropriate forum's main page). Include the SSU output plus a full explanation of the symptoms that you are seeing (or not).

Answer the questions:

• How long have you been seeing the issue? Has the issue changed in any way since you first detected it?
• Did you make any changes to your hardware (adding/removing hardware)?
• Did you make any changes to the software (adding/removing/updating drivers)? Did Windows make any changes to your software?

That's a good start,

...S

[SugarD-x]

I just wanted to post an update on this topic, (it's original subject). This is happening to me on MULTIPLE systems now, and seems to be an extremely common bug that is appearing. These systems DO all have Intel-based NIC's in them, however the software is clearly misidentifying what is available for them. Intel definitely needs to fix this, as it is becoming a prevalent problem. Not only are nearly all of my personal computer systems experiencing this now, but I've had at least 4-5 systems at work also have this issue come up. (Many of these are entirely different hardware altogether too).

This is absolutely a bug on Intel's end, and by no means at all a user error.