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idata
Community Manager
3,507 Views

RMM3 Issues

Hi,

I am having a few issues with RMM3 modules that are installed in 2 servers.

To start with my network configuration is as follows:

Baseboard NIC(Lan Channel 1)IP: 192.168.0.201Subnet Mask: 255.255.255.0Default Gateway: 0.0.0.0Local SettingsIP: 192.168.0.25Subnet Mask: 255.255.255.0RMM NIC(Lan Channel 3)IP: 192.168.1.201Subnet Mask: 255.255.255.0Default Gateway: 0.0.0.0In this configuration I am able to access the RMM web page via the Baseboard NIC, but not the RMM NIC, I am also unable to ping the machine on 192.168.1.201. What would be causing this and how do I fix it so I can use both NIC's?Another issue I am having is with the Remote Console.The issue is that the server gets into a state that whenever I try and launch the Remote Console, Jviewer pops up a messages box saying "Error reading video data". Once it is in this state the only way that I am able to fix this issue is physically removing power from the server.There are 2 methods I have identified so far that cause this issue:1. The remote machine goes into sleep while a Remote Console session is open.2. The server is shut down(but still has power) while a Remote Console session is still open.I really either need a fix for this issue or at minimum a way to get the Remote Console working again once I end up in this state as I do not always have physical access to the machine.Regards,Zac
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27 Replies
DSilv11
Valued Contributor III
200 Views

First thing i would recommend is to upgraded you FW stack to the most current BIOS, BMC ME and SDR. The big one in the group for RMM3 is BMC since the BMC FW must be at the same revision as the RMM3 FW or very strange things can happen. The RMM3 FW is updated automatic during the BMC flash process, but sometime folks don't install the RMM till after they have updated the code. I would recommend reflash flashing the RMM3 / BMC combination installed even if both are at the same level but had been flashed in different systems.

2nd questing is what mother board (s) are in the servers?

idata
Community Manager
200 Views

The RMM was installed after the other firmware updated had been done. I know the BMC is running the latest version 00053 as far as I can tell. I am not sure what is on the RMM module.

I have the S5520UR motherboard in these systems.

Regards,

Zac Shenker

DSilv11
Valued Contributor III
200 Views

If the RMM3 was not in the system , it likley has the shipping default (33 i think).

Reflash your BMC and you should see the from \ to values as it updates.

Most likley will fix your issues

idata
Community Manager
200 Views

I performed the BMC/RMM update this morning but am still experiencing the same issues.

The RMM was on version 00.40, but has now been updated to 00.53.

I still get the Remote Console becoming inaccessible, one easy way to reproduce this is to unplug the network cable while a Remote Console session is open.

Also I am still unable to ping or access at all the system on the RMM NIC interface at 192.168.1.200

Zac

idata
Community Manager
200 Views

We have exactly the same issue with RMM3 remote console on S5520URR board (SR1625URR system). We applied http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19170&ProdId=3068&lang=eng firmware update from 0.40 to 0.53 via EFI shell.

 

I attach all the version information. RMM3 console did work for several times, but now it's giving this "Error reading video data!". Tried from different OS (Win7, WinVista, Linux) and networks (LAN, WAN). Didn't notice though whether this due to update or not.

System Information

 

| Host Power Status : | *Host is currently ON* |

 

| RMM3 Status : | Intel(R) RMM3 installed |

 

| Device (BMC) Available : | Yes |

 

| BMC FW Build Time : | Apr 30 2010 08:51:52 |

 

| BMC FW Rev : | 00.53 |

 

| Boot FW Rev : | 00.18 |

 

| SDR Package Version : | SDR Package 0.24 |

 

| Primary HSC FW Rev : | |

 

| Secondary HSC FW Rev : | (not present) |

 

| Mgmt Engine (ME) FW Rev : | 01.12.007.0 |

 

| Local Control Panel (LCP) FW Rev : | (not present) |

Installed OS: Debian lenny. 2.6.32-bpo.5-amd64

DSilv11
Valued Contributor III
200 Views

Thanks Zac, I will give the unplugging the cable on an open session a try.

(Hardest part fixing an problem is when no one can reproduce it)

idata
Community Manager
200 Views

Not sure if this was the right way to do, but it helped. Remote console works fine again on 00.53 firmware.

  1. Reset BIOS settings to default (F9)

     

  2. Reset settings to factory defaults via EFI shell using http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=18317&ProdId=3069&lang=eng this utility.
idata
Community Manager
200 Views

Hi Paktas,

I did reset my BIOS settings to default after I did the RMM/BMC updates.

Which tool/command did you use to reset the other settings to factory default in the EFI Shell?

Zac

idata
Community Manager
200 Views

OK, I downloaded and installed syscfg for Windows.

I then ran:

1. syscfg /rfs

2. syscfg /rbmc

This has fixed my issues with Remote Console.

I am however still having issues with accessing the system via the RMM NIC Interface.

My configuration is as follows:

Baseboard LAN Channel 1

IP: 192.168.0.200

Subnet Mask: 255.255.255.0

Gateway: 0.0.0.0

Remote Laptop

IP: 192.168.0.22

Subnet Mask: 255.255.255.0

Gateway: 0.0.0.0

RMM NIC

IP: 192.168.1.200

Subnet Mask: 255.255.255.0

Gateway: 0.0.0.0

Remote Laptop

IP: 192.168.1.22

Subnet Mask: 255.255.255.0

Gateway: 0.0.0.0

Everything works fine on the Baseboard NIC, but nothing works on the RMM NIC, I am unable to even ping to 192.168.1.200

Any ideas?

Regards,

Zac Shenker

DSilv11
Valued Contributor III
200 Views

This is the 2nd case I know of that was resolved by restoring the BMC to factory default and resetting it up.

There are several tool that can reset the BMC (syscfg -rfs or FWPIAUPD -setdef)

Once "fixed" I would love to hear if anyone start haveing issues again.

I was able to intermittly reproduce the error with the network cable unplugging (seems to clear it self on a reboot)

Intel's software engineers are going have to take a look.

DSilv11
Valued Contributor III
200 Views

Can you check on your RMM3 web screen under System Information -- FRU Information for the Board Part/Model Number?

idata
Community Manager
200 Views

Doc,

although we were able to fix it, it came back again with "error reading video data!" on Remote Console.

I am starting to feel that this is really to KVM sessions not being closed properly. Will double check this theory.

Zac, we ran only "syscfg /rfs" but via EFI shell, not Windows. We also had problems pinging RMM NIC, but restoring configuration helped - it's accessible again. Although I've got a felling it will come again. We are not using Managament board IP (it's 0.0.0.0).

idata
Community Manager
200 Views

Heres goes the info for our system. I hope this helps.

System Information

Host Power Status :Host is currently ONRMM3 Status :Intel(R) RMM3 installedDevice (BMC) Available :YesBMC FW Build Time :Apr 30 2010 08:51:52BMC FW Rev :00.53Boot FW Rev :00.18SDR Package Version :SDR Package 0.24Primary HSC FW Rev :02.11Secondary HSC FW Rev :(not present)Mgmt Engine (ME) FW Rev :01.12.007.0Local Control Panel (LCP) FW Rev :(not present)

FRU Information

Chassis Information Type:Rack Mount ChassisPart/Model Number:..................Serial Number:.................. Board Information Manufacturing Date :2010-06-19 03:46Manufacturer :Intel CorporationProduct Name :S5520URSerial Number :BZUB02506459Part/Model Number :E22554-750FRU File ID :FRU Ver 0.03 Product Information Manufacturer :Intel CorporationName :S5520URPart/Model Number :..........Version :....................Serial Number :Asset Tag :xxxxxxxxxxxxFRU File ID :

Part/Model Number is empty. But I can tell you it's Intel® Server System SR1625URR.

 

mkats2
New Contributor I
200 Views

I had a similar problem with RMM3 remote console SR2600URLX(BMC 0.53 OS Windows2008R2)

We were able to fix without reboot.

1) Changed Remote Session setting from Enable encryption to Disable.

2) Changed diplay property setting of Windows 2008R2 on SR2600URLX from 32bit color depth to 16bit color.

Regards,

Minoru

idata
Community Manager
200 Views

Hi,

My workaround for the "Error reading video data" was to change the IP address of the RMM3 interface (be sure you have access to the new ip).

My computer HW specs almost the same as P.'s, the only differences are

Serial Number :BZUB00906756Part/Model Number :E22554-650

instead of -750.

OS: Linux, text mode

Best wishes,

Claudiu

idata
Community Manager
200 Views

I have noticed another networking related issue with the RMM3.

Some quick background. I am using the NIC1 Baseboard LAN Channel for Windows & access to the RMM3 Interface.

Windows is on the IP 192.168.0.100

RMM3 is on IP 192.168.0.200

Steps to reproduce problem:

1. Ensure Power is not connected to the server.

2. Ensure No Network Cable is plugged into the system.

3. Apply Power to the system.

4. Wait until the orange light on the front turns off.

5. Press the power button and boot into Windows.

6. Plug in the network cable.

At this point the server will become available under Windows(on 192.168.0.100), but most times the RMM3 interface(on 192.168.0.200) will now not work, I am not able to even ping 192.168.0.200 or access the web interface at this point.

Any ideas on how to either prevent this issue? Or otherwise fix it once this has occurred?

Regards,

Zac Shenker

DSilv11
Valued Contributor III
200 Views

The BMC NIC and the RMM NIC can not be on the same subnet.

idata
Community Manager
200 Views

The BMC NIC & the RMM NIC are on different Subnets.

My Setup is as follows:

NIC1 - Windows

192.168.0.100

NIC1 - BMC

192.168.0.200

NIC3- RMM

192.168.1.200

DSilv11
Valued Contributor III
200 Views

This should be fine (as long as there are no conflicting IP addresses on the network)

idata
Community Manager
51 Views

There are no conflicting IP addresses, all machines are using Static IP's on all interfaces.

But I am still experiencing the issue on a few machines that if power is switched on without a network cable plugged in I will then not be able to access the RMM Web interface or ping its IP when a cable is later plugged in.

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