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The unicast packets can't be received by E823L

skyli
Beginner
‎03-08-2024 07:54 AM
1,293 Views

Hello,

   There is rx issue on my system. The E823L stopped receiving the unicast packets, and the broadcast packets can be received after system was running sometimes.

From the ethtool stats, the "rx_unicast: 9455601" is not changed anymore, but the "rx_unicast.nic: 24204502" is increasing.

From the ice driver, the 'rx_unicast' is vsi counter and 'rx_unicast.nic' is pf counter.

What are the differences for these 2 counters? 

Tcpdump indicated that unicast rx is not received , why? 

How to debug such issue ?

root@test001-2:~# ethtool -S eth5
NIC statistics:
     rx_unicast: 9455601
     tx_unicast: 1308089
     rx_multicast: 28632
     tx_multicast: 13
     rx_broadcast: 37369
     tx_broadcast: 97018
     rx_bytes: 2939805893
     tx_bytes: 805229965
     rx_dropped: 1201
     rx_unknown_protocol: 0
     rx_alloc_fail: 0
     rx_pg_alloc_fail: 0
     tx_errors: 0
     tx_linearize: 0
     tx_busy: 0
     tx_restart: 0
     tx_queue_0_packets: 30061
     tx_queue_0_bytes: 2045403
     tx_queue_1_packets: 10500
     tx_queue_1_bytes: 689460
     tx_queue_2_packets: 25171
     tx_queue_2_bytes: 1664254
     tx_queue_3_packets: 10698
     tx_queue_3_bytes: 699442
     tx_queue_4_packets: 14756
     tx_queue_4_bytes: 973888
     tx_queue_5_packets: 1853
     tx_queue_5_bytes: 114820
     tx_queue_6_packets: 8926
     tx_queue_6_bytes: 589452
     tx_queue_7_packets: 0
     tx_queue_7_bytes: 0
     tx_queue_8_packets: 4893
     tx_queue_8_bytes: 316850
     tx_queue_9_packets: 12110
     tx_queue_9_bytes: 800104
     tx_queue_10_packets: 16038
     tx_queue_10_bytes: 1062804
     tx_queue_11_packets: 13942
     tx_queue_11_bytes: 918394
     tx_queue_12_packets: 10901
     tx_queue_12_bytes: 720454
     tx_queue_13_packets: 2784
     tx_queue_13_bytes: 181562
     tx_queue_14_packets: 6237
     tx_queue_14_bytes: 409714
     tx_queue_15_packets: 0
     tx_queue_15_bytes: 0
     rx_queue_0_packets: 56523
     rx_queue_0_bytes: 3392886
     rx_queue_1_packets: 0
     rx_queue_1_bytes: 0
     rx_queue_2_packets: 0
     rx_queue_2_bytes: 0
     rx_queue_3_packets: 0
     rx_queue_3_bytes: 0
     rx_queue_4_packets: 0
     rx_queue_4_bytes: 0
     rx_queue_5_packets: 0
     rx_queue_5_bytes: 0
     rx_queue_6_packets: 0
     rx_queue_6_bytes: 0
     rx_queue_7_packets: 0
     rx_queue_7_bytes: 0
     rx_queue_8_packets: 0
     rx_queue_8_bytes: 0
     rx_queue_9_packets: 0
     rx_queue_9_bytes: 0
     rx_queue_10_packets: 0
     rx_queue_10_bytes: 0
     rx_queue_11_packets: 0
     rx_queue_11_bytes: 0
     rx_queue_12_packets: 0
     rx_queue_12_bytes: 0
     rx_queue_13_packets: 0
     rx_queue_13_bytes: 0
     rx_queue_14_packets: 0
     rx_queue_14_bytes: 0
     rx_queue_15_packets: 0
     rx_queue_15_bytes: 0
     rx_bytes.nic: 6515222756
     tx_bytes.nic: 810850445
     rx_unicast.nic: 24204502
     tx_unicast.nic: 1308089
     rx_multicast.nic: 29789
     tx_multicast.nic: 13
     rx_broadcast.nic: 37382
     tx_broadcast.nic: 97018
     tx_errors.nic: 0
     tx_timeout.nic: 1
     rx_size_64.nic: 189255
     tx_size_64.nic: 166277
     rx_size_127.nic: 820889
     tx_size_127.nic: 588473
     rx_size_255.nic: 18112901
     tx_size_255.nic: 31399
     rx_size_511.nic: 4503420
     tx_size_511.nic: 13713
     rx_size_1023.nic: 205400
     tx_size_1023.nic: 198419
     rx_size_1522.nic: 427568
     tx_size_1522.nic: 398043
     rx_size_big.nic: 12240
     tx_size_big.nic: 8796
     link_xon_rx.nic: 0
     link_xon_tx.nic: 0
     link_xoff_rx.nic: 0
     link_xoff_tx.nic: 0
     tx_dropped_link_down.nic: 0

 Below is some dump of ice driver:

root@test001-2:~# ethtool eth5
Settings for eth5:
        Supported ports: [ FIBRE ]
        Supported link modes:   10000baseT/Full
                                2500baseX/Full
                                1000baseKX/Full
                                10000baseKR/Full
                                1000baseX/Full
        Supported pause frame use: Symmetric
        Supports auto-negotiation: Yes
        Supported FEC modes: None        BASER
        Advertised link modes:  10000baseT/Full
                                2500baseX/Full
                                1000baseKX/Full
                                10000baseKR/Full
                                1000baseX/Full
        Advertised pause frame use: No
        Advertised auto-negotiation: Yes
        Advertised FEC modes: None
        Speed: 10000Mb/s
        Duplex: Full
        Auto-negotiation: off
        Port: FIBRE
        PHYAD: 0
        Transceiver: internal
        Supports Wake-on: g
        Wake-on: d
        Current message level: 0x00000007 (7)
                               drv probe link
        Link detected: yes
root@test001-2:~# ethtool -i eth5
driver: ice
version: 5.15.124-yocto-standard
firmware-version: 2.28 0x8000fd47 1.3200.0
expansion-rom-version: 
bus-info: 0000:f4:00.1
supports-statistics: yes
supports-test: yes
supports-eeprom-access: yes
supports-register-dump: yes
supports-priv-flags: yes
root@test001-2:~# uname -a
Linux test001-2 5.15.124-yocto-standard #1 SMP Thu Aug 3 17:53:26 UTC 2023 x86_64 x86_64 x86_64 GNU/Linux
root@test001-2:~# 
root@test001-2:~# lspci | grep f4:00.1
f4:00.1 Ethernet controller: Intel Corporation Device 124c

 

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Azeem_Intel
Employee
‎03-09-2024 08:58 AM
1,268 Views

Hello skyli,



Hope you are doing well

 


I hope you are doing well. Could you please share a snapshot of the defective part with the serial number visible? Additionally, if available, please share any error pictures. Could you also confirm whether it was purchased separately or shipped with an OEM?


Please do not hesitate in contact us, we are more than glad to assist you.



Best Regards,

Azeem_Intel


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skyli
Beginner
‎03-10-2024 11:07 PM
1,242 Views
In response to Azeem_Intel

Hi Azeem,

     The nic is integrated in kontron com-e7 module,  below the dump by ethtool.

Our system is linux, please advise us what you need and the comand to dump this .

Do you think we need keep this environment, otherwise, we will try to reboot our system and continue our work .

Thank you.

root@test001-2:~# ethtool -i eth5
driver: ice
version: 5.15.124-yocto-standard
firmware-version: 2.28 0x8000fd47 1.3200.0
expansion-rom-version: 
bus-info: 0000:f4:00.1
supports-statistics: yes
supports-test: yes
supports-eeprom-access: yes
supports-register-dump: yes
supports-priv-flags: yes

root@test001-2:~# ethtool -P eth5
Permanent address: 00:e0:4b:80:14:1c

f4:00.1 Ethernet controller: Intel Corporation Device 124c
        DeviceName: Onboard LAN
        Subsystem: Intel Corporation Device 0000
        Flags: bus master, fast devsel, latency 0, IRQ 16, NUMA node 0
        Memory at 22fe8000000 (64-bit, prefetchable) [size=128M]
        Memory at 22ffc020000 (64-bit, prefetchable) [size=64K]
        Expansion ROM at fb500000 [disabled] [size=1M]
        Capabilities: [40] Power Management version 3
        Capabilities: [50] MSI: Enable- Count=1/1 Maskable+ 64bit+
        Capabilities: [70] MSI-X: Enable+ Count=512 Masked-
        Capabilities: [a0] Express Endpoint, MSI 00
        Capabilities: [e0] Vital Product Data
        Capabilities: [100] Advanced Error Reporting
        Capabilities: [148] Alternative Routing-ID Interpretation (ARI)
        Capabilities: [160] Single Root I/O Virtualization (SR-IOV)
        Capabilities: [1a0] Transaction Processing Hints
        Capabilities: [1b0] Access Control Services
        Kernel driver in use: ice
        Kernel modules: ice
		
root@ASM5001-2:~# lspci -xxxx -s f4:00.1
f4:00.1 Ethernet controller: Intel Corporation Device 124c
00: 86 80 4c 12 06 04 10 00 00 00 00 02 10 00 80 00
10: 0c 00 00 e8 2f 02 00 00 00 00 00 00 0c 00 02 fc
20: 2f 02 00 00 00 00 00 00 00 00 00 00 86 80 00 00
30: 00 00 50 fb 40 00 00 00 00 00 00 00 ff 01 00 00
40: 01 50 23 c8 08 20 00 17 00 00 00 00 00 00 00 00
50: 05 70 80 01 00 00 00 00 00 00 00 00 00 00 00 00
60: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
70: 11 a0 ff 81 03 00 00 00 03 80 00 00 00 00 00 00
80: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
90: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
a0: 10 e0 02 00 e1 8c 00 10 10 21 19 00 11 0c 40 08
b0: 40 00 11 10 00 00 00 00 00 00 00 00 00 00 00 00
c0: 00 00 00 00 13 00 01 00 00 00 00 00 00 00 00 00
d0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
e0: 03 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
f0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 01 00 82 14 00 00 00 00 00 00 00 00 10 20 06 00
110: 00 20 00 00 00 20 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 0e 00 01 16 00 02 00 00
150: 03 00 01 16 00 00 00 ff ff 00 00 00 00 00 00 00
160: 10 00 01 1a 00 00 00 00 00 00 00 00 40 00 40 00
170: 00 00 01 00 47 00 01 00 00 00 89 18 53 05 00 00
180: 01 00 00 00 0c 00 00 fa 2f 02 00 00 00 00 00 00
190: 0c 00 24 fc 2f 02 00 00 00 00 00 00 00 00 00 00
1a0: 17 00 01 1b 05 00 00 00 00 00 00 00 00 00 00 00
1b0: 0d 00 01 00 00 00 00 00 00 00 00 00 00 00 00 00
1c0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1d0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1e0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1f0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
200: 25 00 01 00 00 00 00 00 00 00 00 00 00 00 00 00
210: 26 00 01 00 00 00 00 00 00 00 00 00 00 00 00 00
220: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
230: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
240: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
250: 27 00 01 00 00 00 00 00 00 00 00 00 00 00 00 00
260: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
270: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
280: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
290: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2a0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2b0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2c0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2d0: 1b 00 01 00 00 14 00 00 00 00 00 00 00 00 00 00
2e0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2f0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
300: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
310: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
320: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
330: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
340: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
350: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
360: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
370: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
380: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
390: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
3a0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
3b0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
3c0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
3d0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
3e0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
3f0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
400: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
410: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
420: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
430: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
440: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
450: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
460: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
470: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
480: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
490: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
4a0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
4b0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
4c0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
4d0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
4e0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
4f0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
500: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
510: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
520: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
530: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
540: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
550: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
560: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
570: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
580: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
590: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
5a0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
5b0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
5c0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
5d0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
5e0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
5f0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
600: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
610: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
620: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
630: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
640: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
650: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
660: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
670: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
680: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
690: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
6a0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
6b0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
6c0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
6d0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
6e0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
6f0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
700: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
710: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
720: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
730: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
740: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
750: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
760: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
770: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
780: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
790: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
7a0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
7b0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
7c0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
7d0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
7e0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
7f0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
800: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
810: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
820: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
830: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
840: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
850: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
860: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
870: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
880: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
890: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
8a0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
8b0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
8c0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
8d0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
8e0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
8f0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
900: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
910: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
920: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
930: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
940: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
950: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
960: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
970: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
980: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
990: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
9a0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
9b0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
9c0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
9d0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
9e0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
9f0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
a00: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
a10: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
a20: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
a30: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
a40: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
a50: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
a60: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
a70: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
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bd0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
be0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
bf0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
c00: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
c10: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
c20: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
c30: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
c40: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
c50: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
c60: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
c70: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
c80: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
c90: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
ca0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
cb0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
cc0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
cd0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
ce0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
cf0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
d00: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
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d20: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
d30: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
d40: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
d50: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
d60: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
d70: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
d80: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
d90: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
da0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
db0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
dc0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
dd0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
de0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
df0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
e00: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
e10: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
e20: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
e30: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
e40: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
e50: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
e60: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
e70: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
e80: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
e90: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
ea0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
eb0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
ec0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
ed0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
ee0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
ef0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
f00: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
f10: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
f20: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
f30: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
f40: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
f50: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
f60: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
f70: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
f80: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
f90: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
fa0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
fb0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
fc0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
fd0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
fe0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
ff0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

  

In response to Azeem_Intel
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Azeem_Intel
Employee
‎03-11-2024 11:16 AM
1,217 Views

Hello skyli,



Greeting for the Day!




I hope you are doing well. Since you've reached Intel server support, we kindly request you to place the question on desktop support https://community.intel.com/t5/Processors/bd-p/processors we will close the case as transfer to another group.


Note: If you purchased an OEM branded server or appliance, contact your OEM for a SW driver version that is compatible with your exact FW version. Using SW and FW versions that have not been validated to work together will affect performance, feature availability, and system stability


Please do not hesitate in contact us, we are more than glad to assist you.



Best Regards,

Azeem_Intel


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Azeem_Intel
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‎03-13-2024 04:56 PM
1,194 Views

Hello skyli,



Greeting for the Day!



We are following up to find out if you were able to find the information we provided. Please reply to confirm, so we can continue helping on a resolution. Looking forward to receiving your reply.


Please do not hesitate in contact us, we are more than glad to assist you.



Best Regards,

Azeem_Intel


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Azeem_Intel
Employee
‎03-18-2024 01:43 PM
1,150 Views

Hello skyli,



Greeting for the Day!



We are following up to find out if you were able to find the information we provided. Please reply to confirm, so we can continue helping on a resolution. Looking forward to receiving your reply.


Please do not hesitate in contact us, we are more than glad to assist you.



Best Regards,

Azeem_Intel


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그래요ITech
New Contributor I
‎03-20-2024 10:04 PM
1,107 Views

Hi There skyli

It seems you're facing a complex issue with the reception of unicast packets on your system. The rx_unicast and rx_unicast.nic counters you mentioned are part of the network interface card (NIC) statistics provided by the ethtool command. Typically, rx_unicast refers to the number of received unicast packets by the Virtual Station Interface (VSI), which is a logical interface within the NIC. On the other hand, rx_unicast.nic usually refers to the total number of received unicast packets by the Physical Function (PF), which represents the entire NIC.

 

,the fact that rx_unicast is not increasing while rx_unicast.nic is could indicate that the packets are reaching the NIC but not being passed up to the VSI. This could be due to a variety of reasons, such as a misconfiguration, a software bug, or a hardware issue.

To debug this issue, you can start by checking the following:

1. Configuration: Ensure that the NIC is properly configured to accept unicast packets for the VSI. This includes checking VLAN filters, MAC address filters, and other related settings.
2. Driver/Firmware: Verify that you're using the latest driver and firmware for your NIC. An outdated or buggy driver/firmware can cause packet reception issues.
3. Hardware: Test the NIC on another system or replace it with a known good one to rule out hardware failure.
4. System Logs: Check the system logs for any messages related to the NIC or the ice driver that could indicate what the problem is.
5. Network Environment: Ensure there are no issues with the network environment, such as faulty cables or problematic switches.

 

If the problem persists after these checks, you may need to delve deeper into the system's networking stack or consider reaching out to the hardware vendor for support. Debugging such issues can be complex and may require a systematic approach to isolate the problem. Remember to make one change at a time and test thoroughly after each change to understand its impact.

 

Thanks,

 

Cheers,

Max

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그래요ITech
New Contributor I
‎03-20-2024 10:13 PM
1,104 Views

Hi There skyli

It seems you're facing a complex issue with the reception of unicast packets on your system. The rx_unicast and rx_unicast.nic counters you mentioned are part of the network interface card (NIC) statistics provided by the ethtool command. Typically, rx_unicast refers to the number of received unicast packets by the Virtual Station Interface (VSI), which is a logical interface within the NIC. On the other hand, rx_unicast.nic usually refers to the total number of received unicast packets by the Physical Function (PF), which represents the entire NIC.

,the fact that rx_unicast is not increasing while rx_unicast.nic is could indicate that the packets are reaching the NIC but not being passed up to the VSI. This could be due to a variety of reasons, such as a misconfiguration, a software bug, or a hardware issue.

To debug this issue, you can start by checking the following:

1. Configuration: Ensure that the NIC is properly configured to accept unicast packets for the VSI. This includes checking VLAN filters, MAC address filters, and other related settings.
2. Driver/Firmware: Verify that you're using the latest driver and firmware for your NIC. An outdated or buggy driver/firmware can cause packet reception issues.
3. Hardware: Test the NIC on another system or replace it with a known good one to rule out hardware failure.
4. System Logs: Check the system logs for any messages related to the NIC or the ice driver that could indicate what the problem is.
5. Network Environment: Ensure there are no issues with the network environment, such as faulty cables or problematic switches.

If the problem persists after these checks, you may need to delve deeper into the system's networking stack or consider reaching out to the hardware vendor for support. Debugging such issues can be complex and may require a systematic approach to isolate the problem. Remember to make one change at a time and test thoroughly after each change to understand its impact.

 

Thanks,

Cheers,

Max

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Azeem_Intel
Employee
‎03-21-2024 04:31 PM
1,067 Views

Hello skyli,



Hope you are doing well

 

Thank you for contacting Intel.

 

This is the third follow-up regarding the reported issue. We're committed to ensuring a swift resolution and would greatly appreciate any updates or additional information you can provide.

 

If we don't hear back from you soon, we'll assume the issue has been resolved and will proceed to close the case.

 

 


Please do not hesitate in contact us, we are more than glad to assist you.



Best Regards,

Azeem_Intel



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