- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi,
I'm just looking at a server with X710 card issue - there are two cards shown in device manager, i am unsure of physical setup as the server is in remote location. One of these cards is operational, the other one is reporting "This device cannot start. (Code 10) {Operation Failed}". nvmupdatew64e.exe inventory output is show below, it is showing firmware problem on this card. As attempt to fix the problem I gave firmware update a try already - NVMUpdatePackage 4.53 reports "access denied" in status column, 6.01 which is the latest one reports "update not available". Would it be possible to get recovery of force reflash procedure for this card, please?
Best Regards,
Marcin
[00:132:00:00]: Intel(R) Ethernet Converged Network Adapter X710
Vendor : 8086
Device : 1572
Subvendor : 8086
Subdevice : 6
Revision : 1
LAN MAC : 3CFDFE01FE60
Alt MAC : 000000000000
SAN MAC : 3CFDFE01FE61
ETrackId : 80001866
NVM Version : 4.41
VPD status: : Valid
VPD size : 303
NVM update : No config file entry
checksum : Valid
OROM update : No config file entry
CIVD : 16.5.10
PXE : 1.0.10, checksum Not Relevant
ISCSI : 3.0.44, checksum Not Relevant
ISCSI_SETUP : 3.0.44, checksum Not Relevant
EFI : 1.1.33, checksum None
SMCLP : 3.0.30, checksum Valid
IMAGE_SHARED_40G : 1.0.7, checksum Not Relevant
[00:132:00:01]: Intel(R) Ethernet Converged Network Adapter X710
Vendor : 8086
Device : 1572
Subvendor : 8086
Subdevice : 0
Revision : 1
LAN MAC : 000000000000
Alt MAC : 000000000000
SAN MAC : 000000000000
ETrackId : 00000000
NVM Version :
VPD status: : Corrupted
VPD size : 0
NVM update : No config file entry
checksum : Invalid
Link Copied
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi Mmogielnicki,
Thank you for posting in Wired Communities. Code 10 error normally refers to outdated for corrupted driver. Just to double check if these two network adapters are onboard NIC embedded on the server or standalone network adapters (but came bundled) with the server? If yes, what is the brand and model of your server?
We have cases in which customer's X710 with firmware version 4.41 is found to be OEM NIC, you may refer to this post for reference
https://communities.intel.com/thread/103665 https://communities.intel.com/thread/103665
Looking forward to your reply so that I can better assist you. Thank you.
Regards,
Sharon
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi Sharon,
Affected network card was bought on Amazon, full model name on PO is "Brand New Factory Sealed Intel X710DA2BLK Dual Port 10GB Card". it is external PCI card, not integrated on motherboard. This is as much as I can tell about this card. Is there anything I can check remotely to prove that this is genuine Intel product?
This card is seen by OS as two logical network cards. One of them is working fine, the other one shows "Code 10" on startup.
Regards,
Marcin
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi Mmogielnicki,
Thank you for the information. I will further check for you.
Regards,
Sharon
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thank you Sharon, I will be waiting for your reply.
Regards,
Marcin
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi Mmogielnicki,
Hope you don't mind I need additional information to check, can you run the SSU tool connecting remotely to the system and gather the SSU log for me?
Download and run the SSU tool on the system https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
After that, please send me the SSU log for us to identify further information about the NIC.
Can you help confirm also if the two NICs came bundled with the server system or purchase separately?
Looking forward to your reply. Thank you.
Regards,
Sharon
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi Sharon,
SSU output is attached. The card in question is reported as two separate NICs - "Intel(R) Ethernet Converged Network Adapter X710" (which is not working and symptoms of it can be seen in SSU output, no MAC is shown for example) and "Intel(R) Ethernet Converged Network Adapter X710 # 2" (which is absolutely fine). Physically it is dual port network card that is shown in this brief.
https://www.intel.co.uk/content/dam/www/public/us/en/documents/product-briefs/ethernet-x710-brief.pdf https://www.intel.co.uk/content/dam/www/public/us/en/documents/product-briefs/ethernet-x710-brief.pdf
The card was purchased separately and added to the server past server purchase.
Best Regards,
Marcin
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi Mmogielnicki,
Thank you for providing the information. The PBA number "H54188-005" of your X710 is found to be an OEM partnumber of Dell. As you can see at this link, Intel's retail X710's part number is J11367 or J31241 depends on the model
https://www.intel.com/content/www/us/en/support/articles/000005612/network-and-i-o/ethernet-products.html?eu-cookie-notice
As this is an OEM model, you may contact Dell* support for the firmware which is suitable for your NIC. You may refer to this post which has similar inquiries for reference:
https://communities.intel.com/thread/103665 https://communities.intel.com/thread/103665
Hope the above information clarifies.
Thanks,
Sharon
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi Sharon,
Thank you very much, I will chase that with Dell then. I do appreciate pointing me in right direction.
Regards,
Marcin
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi Mmogielnicki,
Thank you for the reply and glad to be of help. Please feel free to update me if you have other inquiries. Thank you.
Regards,
Sharon

- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page