X710 VPD status : Corrupted

[MMogi]

Hi,

I'm just looking at a server with X710 card issue - there are two cards shown in device manager, i am unsure of physical setup as the server is in remote location. One of these cards is operational, the other one is reporting "This device cannot start. (Code 10) {Operation Failed}". nvmupdatew64e.exe inventory output is show below, it is showing firmware problem on this card. As attempt to fix the problem I gave firmware update a try already - NVMUpdatePackage 4.53 reports "access denied" in status column, 6.01 which is the latest one reports "update not available". Would it be possible to get recovery of force reflash procedure for this card, please?

Best Regards,

Marcin

[00:132:00:00]: Intel(R) Ethernet Converged Network Adapter X710

Vendor : 8086

Device : 1572

Subvendor : 8086

Subdevice : 6

Revision : 1

LAN MAC : 3CFDFE01FE60

Alt MAC : 000000000000

SAN MAC : 3CFDFE01FE61

ETrackId : 80001866

NVM Version : 4.41

VPD status: : Valid

VPD size : 303

NVM update : No config file entry

checksum : Valid

OROM update : No config file entry

CIVD : 16.5.10

PXE : 1.0.10, checksum Not Relevant

ISCSI : 3.0.44, checksum Not Relevant

ISCSI_SETUP : 3.0.44, checksum Not Relevant

EFI : 1.1.33, checksum None

SMCLP : 3.0.30, checksum Valid

IMAGE_SHARED_40G : 1.0.7, checksum Not Relevant

[00:132:00:01]: Intel(R) Ethernet Converged Network Adapter X710

Vendor : 8086

Device : 1572

Subvendor : 8086

Subdevice : 0

Revision : 1

LAN MAC : 000000000000

Alt MAC : 000000000000

SAN MAC : 000000000000

ETrackId : 00000000

NVM Version :

VPD status: : Corrupted

VPD size : 0

NVM update : No config file entry

checksum : Invalid

[idata]

Hi Mmogielnicki,

Thank you for posting in Wired Communities. Code 10 error normally refers to outdated for corrupted driver. Just to double check if these two network adapters are onboard NIC embedded on the server or standalone network adapters (but came bundled) with the server? If yes, what is the brand and model of your server? We have cases in which customer's X710 with firmware version 4.41 is found to be OEM NIC, you may refer to this post for reference https://communities.intel.com/thread/103665 https://communities.intel.com/thread/103665 Looking forward to your reply so that I can better assist you. Thank you.Regards,Sharon

[MMogi]

Hi Sharon,

Affected network card was bought on Amazon, full model name on PO is "Brand New Factory Sealed Intel X710DA2BLK Dual Port 10GB Card". it is external PCI card, not integrated on motherboard. This is as much as I can tell about this card. Is there anything I can check remotely to prove that this is genuine Intel product?

This card is seen by OS as two logical network cards. One of them is working fine, the other one shows "Code 10" on startup.

Regards,

Marcin

[idata]

Hi Mmogielnicki,

Thank you for the information. I will further check for you.Regards,Sharon

[MMogi]

Thank you Sharon, I will be waiting for your reply.

Regards,

Marcin

[idata]

Hi Mmogielnicki,

Hope you don't mind I need additional information to check, can you run the SSU tool connecting remotely to the system and gather the SSU log for me? Download and run the SSU tool on the system https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- After that, please send me the SSU log for us to identify further information about the NIC. Can you help confirm also if the two NICs came bundled with the server system or purchase separately? Looking forward to your reply. Thank you.Regards,Sharon

[MMogi]

Hi Sharon,

SSU output is attached. The card in question is reported as two separate NICs - "Intel(R) Ethernet Converged Network Adapter X710" (which is not working and symptoms of it can be seen in SSU output, no MAC is shown for example) and "Intel(R) Ethernet Converged Network Adapter X710 # 2" (which is absolutely fine). Physically it is dual port network card that is shown in this brief.

https://www.intel.co.uk/content/dam/www/public/us/en/documents/product-briefs/ethernet-x710-brief.pdf https://www.intel.co.uk/content/dam/www/public/us/en/documents/product-briefs/ethernet-x710-brief.pdf

The card was purchased separately and added to the server past server purchase.

Best Regards,

Marcin

[idata]

Hi Mmogielnicki,

Thank you for providing the information. The PBA number "H54188-005" of your X710 is found to be an OEM partnumber of Dell. As you can see at this link, Intel's retail X710's part number is J11367 or J31241 depends on the model https://www.intel.com/content/www/us/en/support/articles/000005612/network-and-i-o/ethernet-products.html?eu-cookie-notice As this is an OEM model, you may contact Dell* support for the firmware which is suitable for your NIC. You may refer to this post which has similar inquiries for reference: https://communities.intel.com/thread/103665 https://communities.intel.com/thread/103665 Hope the above information clarifies.Thanks,Sharon

[MMogi]

Hi Sharon,

Thank you very much, I will chase that with Dell then. I do appreciate pointing me in right direction.

Regards,

Marcin

[idata]

Hi Mmogielnicki,

Thank you for the reply and glad to be of help. Please feel free to update me if you have other inquiries. Thank you.Regards,Sharon